Face-to-face Banking Services

Baroness Armstrong of Hill Top Excerpts

Thursday 18th June 2026 Lords Chamber

[Lord Wilson of Sedgefield (Lab)]

I refer back to the review that has taken place into access to banking services. We are encouraging small businesses, and the business sector that will use the review, to get involved with that consultation and raise the issues the noble Lord has mentioned.

[Baroness Armstrong of Hill Top (Lab)]

My Lords, I wonder whether my noble friend is aware of the recent Age UK survey. It notes the relatively large number of elderly people who do not like using digital access for banking, but who are using it for shopping. The international evidence is clear: the more you make banking and other digital access to public services safe and easy, the more people will willingly participate. Is that not the message the banks need to understand?