Emergency Communications

Baroness Anderson of Stoke-on-Trent Excerpts

Monday 26th June 2023 Lords Chamber

Asked by

[Baroness Anderson of Stoke-on-Trent]

To ask His Majesty’s Government (1) when they became aware of yesterday’s fault with the 999 emergency system and (2) what action they are taking to ensure the resilience of emergency communications.

[The Parliamentary Under-Secretary of State, Department for Science, Innovation and Technology (Viscount Camrose) (Con)]

A technical issue with the 999 public emergency call system was reported to us at 9.20 am on Sunday 25 June 2023. This issue has now been fully resolved and the service is running as normal. A full investigation is under way to understand what caused this problem. Ofcom has formally requested information from BT, using its existing powers as the independent regulator. The Government are conducting a post-incident report to identify actions that will strengthen the resilience of the 999 public emergency call service.

[Baroness Anderson of Stoke-on-Trent (Lab)]

My Lords, this is an incredibly disconcerting event. We all rely on the 999 emergency number as our ultimate safety net at times of distress and vulnerability. Any failure in the system will undermine faith in our emergency provision. We are seemingly very fortunate that there was no major incident yesterday morning. Can the Minister inform the House whether this eventuality—the loss of the main 999 capacity—has been tested in any training exercise for major incidents? Are the Government clear on what the potential risks associated with the use of the back-up system are, and what risk there might be to public safety as a result of the system’s failure?

[Viscount Camrose (Con)]

Following the failure of the system, three strands of investigation have been put in place. First, BT is performing its own internal investigation. Secondly, Ofcom is engaging directly with BT, which it is required to regulate. Thirdly, based on the findings of those two, there will be the Government’s lessons learned approach. The combination of all those will allow us to learn lessons to improve future resilience of the system.