Prepayment Meters

Baroness Altmann Excerpts

Tuesday 24th January 2023 Lords Chamber

[Lord Callanan (Con)]

I say to the noble Lord that prepayment customers do not pay higher tariffs than other customers. They pay slightly more because of the cost of servicing prepayment meters. It is an important distinction. If we were to equalise the cost, that would mean that other customers would pay more to service that, and many other customers in fuel poverty are on credit meters—so I am afraid that there is no easy answer to this problem.

[Baroness Altmann (Con)]

My Lords, will my noble friend take back to his department the need not only to look at the forcible installation of prepayment meters but the installation of smart meters? An elderly gentleman I know, living alone, had a smart meter installed. He did not wish that, but it was forced on him. It was installed somewhere he could not see it. He had to climb on to a stepladder to operate it. Inadvertently, he had not paid his bill and he was cut off and left without heating, lighting, computing or a telephone for days and ended up calling an ambulance because his smart meter had let him down. Can my noble friend assure us that any investigation for vulnerable customers will include smart meter installation as well?

[Lord Callanan (Con)]

I say to my noble friend that I would like to hear more about that case, because I can see a number of potential problems with what she had to say. First, nobody is forced to accept a smart meter. I am the Minister responsible for smart meters and I know that it is the policy that is maintained. Secondly, if you have a smart meter, you do not need to look at the smart meter—that is the whole principle of it. You have a separate display unit, which will provide you with the information that you need. So I would be interested to hear more about that particular case if my noble friend would let me know.