Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, how many issues have been reported by the Government Digital Service on the Gov.UK One Login system and app for which the latest data is available.
Answered by Ian Murray - Minister of State (Department for Science, Innovation and Technology)
GOV.UK One Login is continuing to scale, with 227 services already onboarded, and over 15 million identities proven.
The GOV.UK One Login contact centre, which opened on the 31st October 2024, has received just over one million enquiries relating specifically to GOV.UK One Login. This includes a wide range of contacts, such as general queries, technical issues, and complaints.
The GOV.UK One Login Technical Service Desk, responsible for managing and supporting technical incidents, problems, cases, and requests for information, has dealt with over 40,000 escalated tickets since the 1st November 2023.
Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, how many issues have been reported by users on the Gov.UK One Login system and app for which the latest data is available.
Answered by Ian Murray - Minister of State (Department for Science, Innovation and Technology)
GOV.UK One Login is continuing to scale, with 227 services already onboarded, and over 15 million identities proven.
The GOV.UK One Login contact centre, which opened on the 31st October 2024, has received just over one million enquiries relating specifically to GOV.UK One Login. This includes a wide range of contacts, such as general queries, technical issues, and complaints.
The GOV.UK One Login Technical Service Desk, responsible for managing and supporting technical incidents, problems, cases, and requests for information, has dealt with over 40,000 escalated tickets since the 1st November 2023.
Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, how many complaints her Department has received from company directors unable to verify their identity using the One Log in system and app for which the latest data is available.
Answered by Ian Murray - Minister of State (Department for Science, Innovation and Technology)
Since the onboarding of Companies House, GOV.UK One Login has received and replied to over one hundred pieces of correspondence. This includes complaints from users who are having difficulties proving their identity
GOV.UK One Login is currently used by 16 million users, therefore the number of complaints represents a small proportion of the service
Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the effectiveness of the GOV.UK One Login system and app in verifying the identification of company directors.
Answered by Ian Murray - Minister of State (Department for Science, Innovation and Technology)
GOV.UK One Login is being developed as the single sign-on and identity verification front door for accessing government services. Individual services are responsible for assessing whether it is suitable for their users.
Companies House has completed this assessment and determined that GOV.UK One Login is an appropriate and effective way for company directors to prove their identity. Users who are unable to use GOV.UK One Login are able to utilise Companies House’s alternative route, through an Authorised Corporate Service Provider (ACSP).
Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, whether his Department has had recent discussions with (a) Tiktok and (b) other social media platforms on taking steps to help reduce incidents of fraud where people develop fake romantic relationships and manipulate victims into transferring large sums of money.
Answered by Feryal Clark
Fraud is a priority offence under the Online Safety Act. This means that since the illegal harms duties came into force in March, user-to-user services, including TikTok, must take proactive steps to prevent users from encountering fraudulent content on their platforms and swiftly remove it where it does. These duties apply to a range of fraud types, including romance scams, and are enforceable by Ofcom.
Ministers and officials in DSIT have regular discussions with in-scope platforms on the implementation of the Online Safety Act and their broader efforts to tackle fraud.
Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, whether her Department has held meetings with representatives of CK Hutchison in the last 12 months.
Answered by George Freeman
Details of Ministers’ and Permanent Secretaries' meetings with external individuals and organisations are published quarterly in arrears on GOV.UK.
Published declarations include the purpose of the meeting and the names of any additional external organisations or individuals in attendance.
Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential effect of the merger between Three and Vodafone on her Department's contracts with Vodafone.
Answered by John Whittingdale
Ministers and Departmental officials regularly meet with Ofcom to discuss a range of telecoms issues.
It is the responsibility of the Competition and Markets Authority to assess the impact on consumers and competition in the market of the proposed merger between Vodafone and Three, with input from sectoral regulators.
The Government does not comment on specific mergers or acquisitions, which are subject to the UK’s stringent legal and regulatory requirements.
Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, whether her Department has made an assessment of potential security implications of the proposed merger between Vodafone-Three.
Answered by John Whittingdale
Ministers and Departmental officials regularly meet with Ofcom to discuss a range of telecoms issues.
It is the responsibility of the Competition and Markets Authority to assess the impact on consumers and competition in the market of the proposed merger between Vodafone and Three, with input from sectoral regulators.
The Government does not comment on specific mergers or acquisitions, which are subject to the UK’s stringent legal and regulatory requirements.
Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what recent discussions the Government has had with Ofcom on the potential merger between Three and Vodafone.
Answered by John Whittingdale
Ministers and Departmental officials regularly meet with Ofcom to discuss a range of telecoms issues.
It is the responsibility of the Competition and Markets Authority to assess the impact on consumers and competition in the market of the proposed merger between Vodafone and Three, with input from sectoral regulators.
The Government does not comment on specific mergers or acquisitions, which are subject to the UK’s stringent legal and regulatory requirements.
Asked by: Apsana Begum (Labour - Poplar and Limehouse)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what discussions she has had with Ofcom on the proposed Vodafone-Three merger.
Answered by John Whittingdale
Ministers and Departmental officials regularly meet with Ofcom to discuss a range of telecoms issues.
It is the responsibility of the Competition and Markets Authority to assess the impact on consumers and competition in the market of the proposed merger between Vodafone and Three, with input from sectoral regulators.
The Government does not comment on specific mergers or acquisitions, which are subject to the UK’s stringent legal and regulatory requirements.