Anne McLaughlin
Main Page: Anne McLaughlin (Scottish National Party - Glasgow North East)
Mhairi Black
I could not agree more with my hon. Friend. We are all aware of people who have felt horrible when they were working in jobcentres—they felt under pressure in having to treat people as though they do not deserve attention. He is quite correct to say that the DWP and these jobcentres are under increasing pressure, and it is putting an unhealthy level of anxiety on to the staff, never mind the people who are claiming the benefits.
Anne McLaughlin (Glasgow North East) (SNP)
Does my hon. Friend agree that some of the staff who are under all that pressure will now face sanctions themselves and will have to impose sanctions on their colleagues? That is nothing short of disgraceful, and will only serve to make them feel even worse about themselves and even worse about the jobs that they do.
Mhairi Black
I could not agree more.
A respondent to the public consultation stated that staff are human, and that
“they can make mistakes, like or dislike clients and their individual views can affect how they deal with the individuals on their caseload. If they don’t like or trust someone, they are much more likely to sanction than if they like or have sympathy for the individual.”
Again, I must emphasise that this is not a criticism of jobcentre staff, who do a tremendous job given the system with which they have to work. It is recognition that we are all human, and that we all have our bad days and our grumpy days, but unless there are clearcut rules and regulations of conduct in place, that bad day could translate into ruining someone else’s day—and that simply cannot happen when they have someone else’s livelihood and survival in their hands. This creates a postcode lottery of sorts, and a situation whereby the way in which a person is treated is completely dependent on where their assigned jobcentre happens to be, who they get as a work coach and what mood that coach happens to be in.
Anne McLaughlin
Will my hon. Friend join me in reminding everybody that, despite the percentage of cases that are overturned at mandatory reconsideration, the vast majority of people do not ask for a mandatory reconsideration, because nobody tells them that they can do that and they do not know how to do so? We are talking only about the percentages of people who actually ask for a reconsideration.
Mhairi Black
My hon. Friend makes a brilliant point. It is covered by the second part of the Bill, which I will touch on later.
It is clear that DWP decision makers are not making any genuine assessment but are simply rubber-stamping referrals, because the proportion of people being sanctioned for not actively seeking work has risen to 98%. No real consideration is being given to the individual’s circumstances and life.
On health, “Living at the Sharp End”, a recent Citizens Advice Scotland research report on the causes and impacts of gaps in income for Scottish citizens advice bureau clients, found that benefit sanctions were one of the top five causes of a period of no income. One of the most striking findings from an analysis of the report’s 47 case studies is the impact that gaps in income have on the mental and physical health of clients in the sample. Of those case studies, almost a third mentioned worsening mental health issues as a result of a gap in income, and two of them explicitly mentioned suicidal thoughts.
I ask Members to think of the process that people already have to endure. As I said at the beginning, they are already terrified before they go into the jobcentre, never mind when they end up as part of the sanctions process. [Interruption.] If an individual suffers from depression, anxiety or any other mental health condition, the system as it stands completely neglects what life is like for them when they are having a bad day or are struggling. In response to a Scottish Government consultation in October 2015, the Scottish Association for Mental Health said:
“The number of sanctions applied in Scotland doubled in the last year, and individuals with mental health problems are disproportionately affected.”