DWP: Performance

Anne McGuire Excerpts

Monday 30th June 2014 Commons Chamber

[Mrs Anne McGuire (Stirling) (Lab)]

It is a pleasure to follow the hon. Member for Skipton and Ripon (Julian Smith), but I must tell him that I think I speak for all Opposition Members when I say that I rather resent his suggestion that any criticisms of the inefficiencies of the Secretary of State’s Department are laid at the door of hard-working civil servants. Let me also tell him that when he next makes assertions about what people who work in jobcentres actually want, he might wish to prove those assertions rather than simply stating that they are in favour of more reforms and more sanctions.

The DWP touches all our lives at some point. I think that when we talk about welfare, we should bear it in mind that welfare payments—that generic term that we trot out so easily—also include our pension system. The Minister may correct me if I am wrong, but I suspect that about 54% of our welfare payments are pensioner payments. We should never forget that.

Today’s debate results from the fact that a Government Department has failed miserably to achieve its objectives, namely reform of our welfare system, a Work programme that works for people, and the reform of disability payments. I agree with what was said by my hon. Friend the Member for Aberdeen South (Dame Anne Begg), the Chair of the Select Committee—who, on cue, has just entered the Chamber. The hon. Member for Spelthorne (Kwasi Kwarteng) suggested that the Conservatives were the only party that was in favour of welfare reform. Nothing could be further from the truth. What we did object to—

[Kwasi Kwarteng]

rose—

[Mrs McGuire]

Will the hon. Gentleman let me finish my sentence? I had only got as far as a comma.

The hon. Gentleman should realise that, in fact, we had a consensus on welfare reform. Indeed, the hon. Member for Forest of Dean (Mr Harper) mentioned that we had worked together in the last Parliament. We are now debating a reform programme that is not about consensus—it is not about talking to other people. It is the brainchild of the Secretary of State. He went at it with zeal, and he was not prepared to accept that there were any ways in which he ought to finesse its implementation. We cannot simply dismiss the 700,000 people who are waiting for WCA as somehow a blip or a glitch in the system. Those are individuals who, as my right hon. Friend the Member for Birkenhead (Mr Field) said very powerfully, find themselves quite literally without money on many days of the week; people who find themselves in the humiliating position, as they see it, of having to go to get food from friends, family and food banks.

We have PIP now. I think the Minister deserves just a little credit for PIP and I have said that to him before. He has stalled the implementation, however, and I hope that at the end of this debate he will tell us exactly what the waiting times are now, because they have been bandied around but I have not seen any evidence for them.

We cannot just ignore what other organisations are saying. The Public Accounts Committee says the DWP has “yet to achieve” savings and it has an “unacceptable level of service” with

“uncertainty, stress and financial costs for claimants”.

Even the DWP’s own annual report last week said:

“The volume of assessments undertaken by providers on both contracts has fallen consistently below”

the expected demand.

We have called over many months now for a cumulative impact assessment of the impact of the policies on disabled people. What we have here is a cumulative disaster area of a ministerial team, which introduced major change projects without suitable testing. The objective assessments have clearly identified that. Ministers continued to advise this House that everything was, and was going to be, hunky-dory. They have sought to camouflage all the failures of their Department. We now even have a new technical term that we did not know we had: reset. Actually, that is a term for a new project; the Secretary of State ought to admit that.

We have a Secretary of State who has stretched credibility on universal credit when he has said time after time that it is on budget and on time. I hate to disillusion the Secretary of State, but when I asked the chief executive of the Major Projects Authority whether universal credit was on budget and on time, he might have said certain words, but his body language gave a whole different interpretation of what he said, and the Secretary of State should look at that evidence in the PAC record.

This ministerial team is living in a virtual world in Caxton house. It is not the same world most of us—even the Ministers’ own Back Benchers—have said they live in, and, frankly, if the Secretary of State does not get a grip on the chaos within his Department in working with people, one has to ask, “Why is he still in his job?”