Rail Cancellations and Service Levels

Anna Firth Excerpts

Thursday 1st December 2022 Commons Chamber

[Anna Firth (Southend West) (Con)]

Does the Minister agree with me that service levels across the country are just as important? There have been 10 negative stories in the last month about the c2c line, which hard-working commuters from Southend West and Leigh-on-Sea need, including signal failures, overrunning engineering works and rush-hour queues to buy tickets. Would the Secretary of State sit down with me to discuss this level of service, and in particular our long-awaited disabled access at Chalkwell station and the long-awaited contactless ticketing?

[Huw Merriman]

I had perhaps better not promise that the Secretary of State will sit down with my hon. Friend because that may be above my pay grade, but I certainly will, and I will certainly ask him if he would like to do so. We are very keen to work with all hon. Members across the House on the specific issues they may have, hers among them.

My hon. Friend is absolutely right to say that, while this urgent question is on cancellations in the north, we are conscious that there has been a knock-on effect across the country and the network is not performing as we would like it to. One of the issues, and I again recognise that this comes down to the morale of both the management and the workforce, is that there is a contagion effect after strikes. We want a modern railway in which all in the workforce feel they have a future, with their jobs changing as ours all change and evolve, where there is more interaction with passengers and more pride as a result and we therefore see more passengers enjoying the experience. That is the passion I have for what we can do with rail. We just need everybody to work together to deliver it.