Managing Risk in the NHS

Debate between Ann Clwyd and Glyn Davies

Wednesday 17th July 2013 Commons Chamber

[Ann Clwyd]

Many people are afraid to complain. Some complain many years later, and some never do so at all. It must be made easier for people to complain.

[Glyn Davies (Montgomeryshire) (Con)]

I was reluctant to intervene when the right hon. Lady was giving all those examples, but this seems to be a natural break. I share her huge concern about end-of-life care in hospitals, and she may share my concern about the Government’s announcement this week that the Liverpool care pathway will end this year. I hope that the Government are clear about what will replace it, and that we do not end up with confusion about responsibilities in hospitals, which could lead to less dignity and care as people reach the end of their lives.

[Ann Clwyd]

I thank the hon. Gentleman for making that point. My next piece of testimony comes from a man who wrote this about his mother’s death in hospital:

“'My mother died under unspeakable conditions. The treatment she received, being deliberately dehydrated to death, on the so called ‘Pathway’, and total lack of sedation resulted in a death of anxiety, pain and total lack of dignity, which I personally witnessed.

The callous attitude of the staff beggared belief. My mother suffered incredible levels of neglect and abuse. We initiated a complaint, resulting in several distressing meetings. The whole procedure was to no avail as we only received platitudes of regret resulting in written statements of denial of any lack of patient care”.

Another man wrote:

“I left my wife with the assurance from nursing staff that she would be given a bath. I found her the next day some 15 hours later in her own excreta and vomit. Her face had been wiped clean. Nothing else. I was told the hoist was not working and that the bath was not plumbed in, and, in any event, nursing staff did not have the time to bathe her. Having found the equipment in perfect working order I bathed her.

I was caring for a fragile lady. I couldn’t make a complaint, I was frightened because my complaining would upset her and more uncomfortably, I had no trust in the nursing staff. Complain and how much worse could the callousness be? I took her home saying nothing. I'm still ashamed”.

Another man wrote this about his treatment for a punctured lung:

“My drip was not changed for six days, my chest hair that was shaved was left to fall under my bed and not cleaned up properly. I was never washed and in the end went by myself to the shower past the nurses station pulling my drip trolley—no one helped or worse enquired what I was doing. Water was taken away very early in the morning and not returned for at least two hours although there was obvious chatter coming from the nurses station”.

All the testimonies that I have read out come from Wales.