Delivery Charges (Scotland)

Angus Brendan MacNeil Excerpts

Wednesday 20th December 2017 Westminster Hall

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

It is a pleasure to serve under your chairmanship, Ms Dorries. I, too, congratulate the hon. Member for Moray (Douglas Ross) on securing this important debate. It is worth noting that he acknowledged the work of his predecessor, Angus Robertson, and, through his constituent, of Richard Lochhead MSP, who has worked very hard on the issue.

The right hon. Member for Orkney and Shetland (Mr Carmichael) rightly described this as market failure. My hon. Friend the Member for North Ayrshire and Arran (Patricia Gibson) talked about the long-running nature of this issue and the failure of action by the UK Government. It has been going on too long. I hope the Minister is paying attention; we need this sorted out now.

My hon. Friend the Member for Argyll and Bute (Brendan O'Hara) mentioned the long-running campaign by Richard Lochhead and many others. He spoke about being deluged with examples, which is a common experience for anyone who has tackled this issue. To be inundated with requests for help over sharp and unfair practices is all too common. It should not be the case.

The hon. Member for Coatbridge, Chryston and Bellshill (Hugh Gaffney) rightly said that it is time to end this rip-off. It is time to get it done, not to wait any longer. Let us just get something done about it. The hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) was right about the problem, but this is not an issue that the Scottish Government can directly deal with. This is a reserved matter for the UK Government and it is important that they take action.

[Angus Brendan MacNeil (Na h-Eileanan an Iar) (SNP)]

We hear a lot about a UK single market in political exchanges and banter, but the reality is that my constituent wanted to buy five radiators and it was £350 to deliver them to the Isle of Lewis—£10 more than the actual order. A boiler, which was quoted as £24 on the website, ended up at £200. Where is the single and fair market there?

[Drew Hendry]

That is a good example—one of many—of what affects people across the whole of Scotland, particularly in the highlands and islands. Rural shoppers are one of the largest markets for online shopping, so it is particularly unfair that they are penalised. The lack of transparency that people face is deeply unjust.

There is an alarming lack of understanding of Scotland’s geography. When I introduced a ten-minute rule Bill in early 2016, I described one of the mysteries of my constituency in the highlands—not whether the Loch Ness monster exists, but why Inverness is somehow not on the UK mainland. It is outrageous that that myth is still being perpetrated by delivery companies.

The SNP has led a campaign for fair delivery charges. We are delighted that there is now such cross-party agreement that something has to be done. I welcome the fact that we seem to have the momentum together to get a response from the UK Government about what will be done, but that has to be something meaningful.

I mentioned Richard Lochhead, but I will also talk about the exemplary work of Citizens Advice Scotland, as other hon. Members have. I pay tribute to the work it did with the trading standards department at the Highland Council. I was honoured to be leading the council when it did some groundbreaking work on challenging unfair practices. Its officers deserve a lot of praise for their work. I also commend all the constituents who have highlighted the issue. There are far too many to mention individually, but I would have loved to have time to run through some examples.

Richard Lochhead’s work has highlighted thousands of cases of injustice. Anybody who has read it will have seen that it costs Scots consumers £36 million more than the rest of the UK. That is not good enough, and something has to be done to change things once and for all. In September 2015, when we were tackling the issue together, the hon. Member for Belfast East (Gavin Robinson) secured an Adjournment debate on it, as a result of which we had a roundtable. He is absolutely right: let us not hear about any more roundtables that do not achieve anything. We need solid action to get this sorted out for consumers once and for all. Let us see something being done.

As I said, I would have loved to go through some examples, but time is extraordinarily limited, so I will conclude. I welcome the cross-party approach. I hope that the hon. Member for Moray will have a word with his council group. If consumers have a Christmas wish, it is for the UK Government to use their power to deliver. Let us hear from the Minister about how the UK Government will make this the last Christmas in which sharp practice, dodgy geography, false claims and unfairness are visited on shoppers in the highlands and throughout Scotland and other rural areas.

--- Later in debate ---

[Margot James]

I certainly understand the hon. Lady’s frustration, and the frustration felt and expressed by other Members of Parliament this afternoon. I was not aware of that, although I was a Member at the time. I missed that private Member’s Bill, but clearly this issue has a lot of history, and is all the more frustrating for that, as the hon. Lady says.

Consumers must have the information needed under consumer law. At the same time, if retailers are to exploit fully the vast market potential of online business, they will need to listen to and respond to the needs of consumers in all parts of the country, developing effective delivery solutions throughout the United Kingdom.

The Government strongly encourage businesses to provide consumers as far as possible with a range of affordable delivery options. It is really up to businesses to determine the most appropriate delivery options for their products.

[Angus Brendan MacNeil]

rose—

[Jamie Stone]

rose—

[Margot James]

I will give way one last time to the hon. Member for Na h-Eileanan an Iar (Angus Brendan MacNeil).

[Angus Brendan MacNeil]

I understand from my colleague, the hon. Member for Strangford (Jim Shannon), that the situation in the Republic of Ireland is not the same as in Northern Ireland or Scotland. Would our Government perhaps take the time to look, as they are responsible for this matter, at what the situation is in the Republic of Ireland, and to perhaps learn from Ireland?