Universal Credit Roll-out

Angela Crawley Excerpts

Thursday 16th November 2017 Commons Chamber

[Angela Crawley (Lanark and Hamilton East) (SNP)]

I congratulate the right hon. Member for Birkenhead (Frank Field) on highlighting some of the deeply rooted problems with the accelerated roll-out of universal credit. However, it is indicative of this Government’s complete disregard that we find ourselves debating the issue again.

I highlight the notable contributions of the right hon. Member for Birkenhead, my hon. Friends the Members for Glasgow South West (Chris Stephens) and for Inverness, Nairn, Badenoch and Strathspey (Drew Hendry), and the hon. Members for Great Grimsby (Melanie Onn), for North West Durham (Laura Pidcock) and for Bishop Auckland (Helen Goodman) and their passionate calls to pause the roll-out and to fix the system, which is absolutely necessary.

I thank the hon. Member for Banff and Buchan (David Duguid) for his kind words for our colleague and friend, and I assure him that of course my constituency is the most beautiful part of the country.

Elements of universal credit have been live in my constituency for some time, but we moved to full service early last month. In past debates, the Government have said that universal credit will work for those who require support, but if that is the case, why has my local authority, South Lanarkshire Council, had to move almost £1.5 million from its revenue account into its welfare mitigation fund? The reason is to keep a roof over the heads of people who are falling into rent arrears as a result of universal credit.

It is worth noting that it was the right-to-buy policy of this Government and of the previous Tory Government, coupled with a failure to replace housing stock, that has decimated social housing provision across the UK. That money would be better spent on building council houses, on supporting people in their tenancies and on improving the existing housing stock.

I have repeatedly called on the Government to halt the roll-out and fix the systemic problems with universal credit. Does the Minister have a hearing problem? Forgive me, but if he is not hearing correctly, let me say it again: it is necessary for the Government to halt the roll-out until the problems have been ironed out. Members on both sides of the House have told him there are problems. Some Conservative Members have not yet experienced the problems and are therefore probably not able to speak with a great degree of authority. Let me assure them that the problems are stark and huge, and they will fall on the doorstep of their constituency offices, as they have on ours.

I have repeatedly called on the Government to halt and fix the roll-out, yet today I find myself asking once more for the same thing. At best, the Government might row back, reduce the waiting time and slightly improve the circumstances, but the fact is that this is a flawed policy. If they admit it and concede that there are problems, why not halt the roll-out and fix it properly and completely? I have even invited the Prime Minister to visit my constituency on a number of occasions to see the damage at first hand, but the invitation has been ignored.

Despite this fact, the roll-out has gone ahead and the number of people in crisis due to complex problems has gone up and up. A constituent of mine has had to wait more than 12 weeks for payments; some have received payments without the housing costs to which they are entitled; and some have been forced to register as homeless. In the last debate, I heard a Conservative Member state that universal credit will end the days of private landlords discriminating against social security claimants. He said, “Gone are the days of the signs outside the estate agents reading ‘No DSS Need Apply.’”

Let me tell that Member and all Conservative Members that that could not be further from the truth. Private landlords, unsure whether they will be guaranteed their rental income, are evicting people across South Lanarkshire simply because they are in receipt of UC. The already sizeable housing list in my area is being added to by this poorly executed policy. These failures are unacceptable for a social security system that is meant to stop people falling through the cracks in society—that is exactly what it is ensuring it is doing. The failure to address these problems is only pushing further people into homelessness and poverty.

For the sake of perspective, it is worth looking back at the initial design of universal credit and comparing it with where we stand now. When it was introduced in 2013, it promised to lift 350,000 children and 600,000 adults out of poverty. How is that working out for us, eh? It was promised that it would increase entitlements and improve rewards earned from work. It was to allow smooth transitions in and out of work, as claimants would not have to claim a different set of benefits when starting or ending a job. Please remind me: how is that working out for us?

Problems apparent now went unmentioned back in 2013. Design flaws such as the six-week waiting time for a first payment were then unknown—they are known now, so what are the Government going to do about them? There seems now to be an expectation that people claiming benefits are able to survive for a month and a half with nothing to live on. The right hon. Member for Chingford and Woodford Green (Mr Duncan Smith), who was the one originally involved in the inception and creation of this policy, proudly told journalists at the time that he could live on £53 per week. I wonder whether he could live on fresh air for six weeks.

For many of my constituents, universal credit has meant falling into debt traps, through taking out loans or advances through the DWP only later to have the cash removed from their already meagre payments. This is the reality of the roll-out of universal credit. What are this Government going to do about it? Even though we have pointed out the myriad problems with the system, I am still waiting, in the fourth debate, to hear anything come back from this Government. If the Government today, as I suspect they will, make a small advancement, that in itself would be an admission that the system is not working and it is time to halt the roll-out. Even back then, and on many occasions since, we have stood here and told the Government the problems. Government Back Benchers, failing in their mission to scrutinise the Government, have failed to accept that there are problems with this roll-out and instead have ignored them.

Each and every time my hon. Friend the Member for Airdrie and Shotts (Neil Gray) has met Citizens Advice, he has been informed that it is not allowed to perform the role of advocacy because it is not mandated to make representations on behalf of clients. This is a clear attempt to undermine the support available to people that makes sure they get the help they need. Worse than that, one of my constituents has had to wait 12 weeks before his universal credit payment came through, even though his change in circumstances was outwith his control. The DWP had not uploaded documents he had sent it initially with his claim, and when these documents were finally attached to his file some weeks later, as this was discovered, a further six weeks was added to his waiting time. That is the reality of universal credit. What will the Minister do to resolve the issue?

I am asking the Minister this: does he accept—[Interruption.] Of course he will have his time to answer—he has plenty of time. The fact is that universal credit is not fit for purpose and people are suffering. I urge him to halt the roll-out and fix the problems.