Andy Slaughter
Main Page: Andy Slaughter (Labour - Hammersmith)Department Debates - View all Andy Slaughter's debates with the Department for Business and Trade
Post Office Ltd
Andy Slaughter Excerpts(3 months, 4 weeks ago)
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Kevin Hollinrake
I am very happy to take that point up with the right hon. Lady, and to meet her to discuss it. It is very important that our citizens—our consumers—have confidence in the Post Office. That has certainly been the experience in my patch: people have been outraged when there is a closure, so the general public definitely have some confidence in the service. The Horizon system is being replaced. As far as I know, there has never been a case of a customer losing out because of the Horizon system, but I am very happy to meet the right hon. Lady to discuss her case in Nefyn.
Andy Slaughter (Hammersmith) (Lab)
Shepherd’s Bush Crown office closed in 2017, and Hammersmith Crown office closed in 2020 after 100 years. Four sub-offices in my constituency have been temporarily closed for up to 10 years. With queues at the remaining offices stretching around the block at times, and a lack of competition thanks to multiple bank closures, will the Minister investigate why Post Office Ltd lacks commercial sense as well as integrity?
Kevin Hollinrake
I am happy to look into any cases that the hon. Gentleman refers to. There are clear set criteria: the Post Office has to maintain 11,500 branches nationwide, and 99% of the population has to be within three miles of a post office. The Post Office is maintaining its requirements under those criteria, but I am very happy to talk to the hon. Gentleman about the issue. Of course, we are looking at how to ensure that the network of individual post offices is sustained over the long term with new revenue streams, including through the access to cash legislation that the Government have put in place and things like parcel hubs. We think there is a bright future for the Post Office, but I am very keen to work with the hon. Gentleman to make sure of that in his particular cases.