Oral Answers to Questions
Debate between Andrew Western and Neil Duncan-Jordan(3 days, 18 hours ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Andrew Western
May I begin by apologising to the hon. Lady for the experience that she and her constituent have encountered? She will be pleased to know that I recently met our newly appointed complaints lead and the independent case examiner, who is raising concerns about the trends she is seeing. We are putting in place a range of interventions that take us forward in a positive way to improve our complaints handling process, and I will be happy to share more detail with her directly.
Neil Duncan-Jordan (Poole) (Lab)
The Joseph Rowntree Foundation and the Trussell Trust are campaigning for an essentials guarantee that would ensure that benefits cover the necessities for living. Does the Minister agree that the welfare state should be a universal safety net, not a trapdoor?