Superfast Broadband

Andrew Percy Excerpts

Wednesday 24th June 2015 Westminster Hall

[Nusrat Ghani (Wealden) (Con)]

Before making my remarks, I must declare an interest. My husband is director of policy at the broadband provider Sky.

I congratulate my hon. Friend the Member for Boston and Skegness (Matt Warman) on securing the debate so soon after becoming a Member. Broadband is no longer a luxury; it is a necessity. For my local small businesses, for my farming community and for local families at home, access to the internet and all that it has to offer is a core requirement of day-to-day life. However, in many places—particularly in rural areas, such as my constituency of Wealden—people have to contend with a limited choice of service providers, slow speeds, regular service blackouts and general unreliability. My Wealden constituents should not have to put up with that in 2015.

I have received a number of complaints from constituents about their broadband services, and they demonstrate how lives can be blighted by broadband difficulties. I will share just two examples. A local mum who runs her own business contacted me about a service blackout that left her without an internet connection for 19 days. Can you imagine, Mr Pritchard, trying to run a business without the internet for 19 days?

However, the problem will not be solved by a roll-out of superfast broadband in the short term, because the problem is with the access network—something that is taken for granted by those pining for an upgrade to the superfast network, but that some of my constituents can only dream of. Any superfast roll-out cannot be at the expense of investment in the access network.

Another constituent, whose house is connected to the Ripe exchange, which is not enabled for fibre service, is in the dark over any possible upgrade. BT’s website shows that his area is in line for one within six months, but that notice has been on the website for 12 months already. My constituent has not been given a provisional timetable by BT, BDUK or the local council detailing when the negotiations will be brought to a conclusion, never mind when any upgrade might finally happen. BT and BDUK must become much more transparent.

[Andrew Percy (Brigg and Goole) (Con)]

I commend to my hon. Friend North Lincolnshire Council, which has done an amazing job of ensuring that at every step of the way residents know what happens. As a result, take-up is way in excess of what was expected. That is in stark contrast to my other local council, East Riding of Yorkshire, where communication with the public has been woeful at times. My hon. Friend is absolutely right. This can be done, if local authorities and BT have the desire to do it—and it should be done, so that residents know when they will get their upgrade.

[Nusrat Ghani]

I am grateful to my hon. Friend for that example.

Beyond the impact on businesses, there is an impact on older people. I am pleased to be the new co-chair of the all-party group for ageing and older people. Addressing ageing and loneliness is a priority of mine. The speed at which technology is changing is frightening for the best of us, but for older people it can be truly isolating. Ensuring that they have access to the internet is not just an economic or technological issue, but a social care issue. We cannot let anyone be left behind or left out.

This and the previous Government have taken encouraging steps with respect to broadband provision. The £1.7 billion being invested is welcome, as is the fact that, according to the Countryside Alliance, 90% of premises will be connected by early 2016. My concern is that the other 10% should not be left behind and that during the roll-out of superfast broadband, the responsibility to deliver basic broadband to those who fall beyond the limits of the BDUK project should not be overlooked.