South-Eastern Rail Franchise
Debate between Andrew Jones and Tom Tugendhat(5 years, 7 months ago)
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Andrew Jones
We are working to bring the franchise decision to a conclusion as fast as possible, and to get the benefits that will come with that decision right across the franchise as quickly as we can.
Tom Tugendhat (Tonbridge and Malling) (Con)
The delay to this franchise is not only a delay to the people of Tonbridge and West Malling, and to the towns and villages around the area; it is also a delay to a strategy that the Minister already announced—the 15-minute delay compensation. I do hope that his initial statement that this scheme will wait until a change of franchise will no longer apply, and that he will instead introduce the change from a 30-minute to a 15-minute delay compensation now. If we are to wait still further, it will cost commuters in the wonderful towns that I have the privilege to represent, as they will have to pay more for delayed services.
Andrew Jones
Delay Repay 15—a compensation system that will give any passenger who has been delayed by 15 minutes or more 25% of their fare back—will be a part of all future franchise awards. We have recently been able to make some in-franchise changes in other areas, such as on Northern and Great Western. I will look into my hon. Friend’s point. I am aware of how well this scheme has been received where we have been able to make the changes. It is not quite as straightforward as saying that we can do this immediately, but I know that he is hungry for that benefit and I will do what I can to help him achieve it.
Oral Answers to Questions
Debate between Andrew Jones and Tom Tugendhat(5 years, 9 months ago)
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Tom Tugendhat
While we are thinking about unfortunate absences, will you join me, Mr Speaker, in thanking the Tonbridge line’s commuters for highlighting the problem of ghost trains on the Tonbridge to Redhill line? On 30 December, 36 trains were advertised but only 12 ran. Could the Minister possibly do something to ensure that the train operating companies actually run the trains that they advertise?
Andrew Jones
The Department monitors performance on a daily basis, and there is a range of actions that we can take when performance falls below agreed levels. I understand that performance on the Redhill to Tonbridge line has been impacted by various things, including speed restrictions, but I am able to tell my hon. Friend that performance on the line has been much improved since the start of the year, with 90% of services now arriving within five minutes of schedule.