Oral Answers to Questions

Andrew Jones Excerpts

Thursday 9th June 2022 Commons Chamber

[Steve Barclay]

Usually, one would expect the House to value corporate memory and experience and the fact that the reforms initially put forward by Lord Maude were a cornerstone of the declaration of civil service reform, signed by the Cabinet Secretary and my predecessor as Chancellor of the Duchy of Lancaster, my right hon. Friend the Member for Surrey Heath (Michael Gove). If one looks, for example, at the changes in Government relating to functions and the role of developing functional expertise—whether that is in the Government Property Agency or is about commercial contracts or digital and IT—one can see the value for money that is delivered by bringing in that expertise. This is about learning from the best in the private sector. That is why it is a luddite approach to see any change that brings in technology and new ways of working as a threat to the trade unions that support Opposition Members.

[Andrew Jones (Harrogate and Knaresborough) (Con)]

T4. It is clear from the exchanges in the House this morning that not just my constituents, but many constituents are experiencing delays with passport processing, visa applications and driving licence renewals. I know that Ministers have replied on this issue already, but will the Minister reassure me and my constituents that the planned reduction in the civil service will not impact on the capacity of the processing done by those teams, and that the recruitment taking place—particularly in the Passport Office—will be directed into the frontline to speed up the application process?

[Steve Barclay]

My hon. Friend will know, having been a senior business figure before coming to the House, that it is about linking resource to outcomes. We have increased resource in the Passport Office on a temporary basis; we have put in 650 staff since April last year to address the surge in applications as a result of the backlog from covid.

At the same time, there needs to be a change in how we deliver public services, and particularly in how we digitalise access to them. Too often, the same information has to be entered multiple times when addressing things from the Government. We will streamline that through the single sign-on process, and the Passport Office will be one of the beneficiaries of that programme.