Asked by: Andrew George (Liberal Democrat - St Ives)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what assessment her Department has made of the economic impact of bank branch closures on high streets for local businesses; and what steps are being considered to mitigate these.
Answered by Lucy Rigby - Economic Secretary (HM Treasury)
Banking is changing, with many customers benefiting from the ease and convenience of remote banking. Whilst the Government does not make economic estimates regarding the impact of branch closures, the Government does understand the importance of face-to-face banking to high streets and is committed to championing sufficient access for customers. That is why the Government is working closely with industry to roll out 350 banking hubs on high streets across the UK by the end of this Parliament. More than 240 hubs have been announced so far, and over 190 are already open.
This Government is fully committed to rejuvenating our high streets and supporting the businesses and communities that make our town centres successful. Alongside the £5bn funding for Pride in Place, we have announced a suite of tools to support communities to improve their high streets, including: High Street Rental Auctions giving councils the power to auction the lease of long-term vacant premises; a Community Right to Buy for communities to take ownership of local buildings they value; and streamlining the compulsory purchase process to help local authorities regenerate high streets.
Asked by: Andrew George (Liberal Democrat - St Ives)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what progress she has made on implementing the provisions in Schedule 8 of the Financial Services and Markets Act 2023 on access to cash; and what discussions she has had with the Financial Conduct Authority on the effectiveness of its powers to enforce those provisions.
Answered by Lucy Rigby - Economic Secretary (HM Treasury)
The Government recognises that cash continues to be used by millions of people across the UK, including those in vulnerable groups, and is committed to protecting access to cash for individuals and businesses.
The Financial Services and Markets Act 2023 granted the Financial Conduct Authority (FCA) the responsibility and powers to seek to ensure the reasonable provision of cash withdrawal and deposit facilities. The FCA introduced regulatory rules to protect access to cash in September 2024. Its rules ensure cash continues to be a viable method of payment for the millions of people who depend on it by providing reasonable access to cash withdrawal and deposit facilities for individuals and businesses, including free services for personal accounts.
The FCA is required by law to keep its rules under review and has been closely monitoring the impact and effectiveness of their regime during its first year. It will commence a formal evaluation of its regime in due course.
The Government meets regularly with the FCA to discuss a range of topics.
Asked by: Andrew George (Liberal Democrat - St Ives)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what plans the Government has to promote (a) community banking models and (b) cooperative financial institutions to improve access to banking services in underserved areas.
Answered by Lucy Rigby - Economic Secretary (HM Treasury)
The Government recognises the importance of diversity in the UK financial services sector, including community banking and co-operative models such as credit unions. These institutions provide valuable options for local communities, including underserved areas, by offering savings products and affordable credit.
To support this, the Government is pursuing plans to reform the credit union common bond, making it easier for credit unions to grow and serve more members. We have also asked the FCA and PRA to publish a report on the mutuals landscape by the end of 2025 to inform future policy development.
In addition, some building societies are exploring innovative ways to deliver banking services alongside their branch networks, such as through multi-bank kiosks with deposit ATMs. The Government welcomes these industry-led initiatives that improve access to banking services for customers.
Asked by: Andrew George (Liberal Democrat - St Ives)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what discussions she has had with the Financial Conduct Authority on the adequacy of its guidance on ensuring access to banking services for rural and coastal communities, in the context of (a) branch and (b) ATM closures.
Answered by Lucy Rigby - Economic Secretary (HM Treasury)
The government understands the importance of face-to-face banking to rural and coastal communities and is committed to championing sufficient access for both business and personal customers. This is why the government is working with industry to roll out 350 banking hubs by the end of the Parliament.
While decisions on branch provision are commercial decisions for banks themselves, Financial Conduct Authority (FCA) guidance requires firms to conduct a robust impact analysis. Firms must show they have considered customer needs and identified potential reasonable alternatives. The FCA also expects engagement with stakeholders at least 12 weeks before closure and firms must ensure that any replacement services, such as banking hubs, are in place before a branch closes. These measures aim to ensure closures are implemented fairly and transparently.
The FCA also has responsibility and powers to seek to ensure reasonable provision of cash withdrawal and deposit facilities. As part of this responsibility, the FCA must also seek to ensure that there is reasonable provision of free withdrawal and deposit facilities in relation to personal current accounts, and requires LINK, as the cash coordination body, to make a cash access assessment when a branch or ATM closes. In circumstances where LINK considers that a community requires additional cash services, the financial services sector will provide a suitable shared solution, such as an ATM, cash deposit service, or shared banking hub, for cash users in that community.
Alternative options for personal and business customers to access banking include the online and mobile banking, telephone banking and the Post Office. The Post Office Banking Framework allows personal and business customers to withdraw and deposit cash, check their balance, pay bills and cash cheques at 11,500 Post Office branches across the UK. The Post Office is required by the Department for Business & Trade to ensure that 95% of the total rural population across the UK is within 3 miles of their nearest Post Office.
The government’s Financial Services Growth and Competitiveness Strategy sets out a 10-year plan to ensure the UK remains a leading global financial centre, supporting innovation, investment, and consumer access. While the strategy focuses on growth and competitiveness across the sector, we recognise the importance of access to banking services in rural communities. HM Treasury continues to work closely with the financial services industry, regulators, and stakeholders to monitor provision and explore solutions, such as shared banking hubs and digital infrastructure, to maintain access to essential services.
Asked by: Andrew George (Liberal Democrat - St Ives)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what steps her Department is taking to ensure that small and medium-sized enterprises have access to affordable banking services in rural areas.
Answered by Lucy Rigby - Economic Secretary (HM Treasury)
The government understands the importance of face-to-face banking to rural and coastal communities and is committed to championing sufficient access for both business and personal customers. This is why the government is working with industry to roll out 350 banking hubs by the end of the Parliament.
While decisions on branch provision are commercial decisions for banks themselves, Financial Conduct Authority (FCA) guidance requires firms to conduct a robust impact analysis. Firms must show they have considered customer needs and identified potential reasonable alternatives. The FCA also expects engagement with stakeholders at least 12 weeks before closure and firms must ensure that any replacement services, such as banking hubs, are in place before a branch closes. These measures aim to ensure closures are implemented fairly and transparently.
The FCA also has responsibility and powers to seek to ensure reasonable provision of cash withdrawal and deposit facilities. As part of this responsibility, the FCA must also seek to ensure that there is reasonable provision of free withdrawal and deposit facilities in relation to personal current accounts, and requires LINK, as the cash coordination body, to make a cash access assessment when a branch or ATM closes. In circumstances where LINK considers that a community requires additional cash services, the financial services sector will provide a suitable shared solution, such as an ATM, cash deposit service, or shared banking hub, for cash users in that community.
Alternative options for personal and business customers to access banking include the online and mobile banking, telephone banking and the Post Office. The Post Office Banking Framework allows personal and business customers to withdraw and deposit cash, check their balance, pay bills and cash cheques at 11,500 Post Office branches across the UK. The Post Office is required by the Department for Business & Trade to ensure that 95% of the total rural population across the UK is within 3 miles of their nearest Post Office.
The government’s Financial Services Growth and Competitiveness Strategy sets out a 10-year plan to ensure the UK remains a leading global financial centre, supporting innovation, investment, and consumer access. While the strategy focuses on growth and competitiveness across the sector, we recognise the importance of access to banking services in rural communities. HM Treasury continues to work closely with the financial services industry, regulators, and stakeholders to monitor provision and explore solutions, such as shared banking hubs and digital infrastructure, to maintain access to essential services.
Asked by: Andrew George (Liberal Democrat - St Ives)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what plans her Department has to review the adequacy of banking infrastructure in rural areas as part of its 10-year Financial Services Growth and Competitiveness Strategy.
Answered by Lucy Rigby - Economic Secretary (HM Treasury)
The government understands the importance of face-to-face banking to rural and coastal communities and is committed to championing sufficient access for both business and personal customers. This is why the government is working with industry to roll out 350 banking hubs by the end of the Parliament.
While decisions on branch provision are commercial decisions for banks themselves, Financial Conduct Authority (FCA) guidance requires firms to conduct a robust impact analysis. Firms must show they have considered customer needs and identified potential reasonable alternatives. The FCA also expects engagement with stakeholders at least 12 weeks before closure and firms must ensure that any replacement services, such as banking hubs, are in place before a branch closes. These measures aim to ensure closures are implemented fairly and transparently.
The FCA also has responsibility and powers to seek to ensure reasonable provision of cash withdrawal and deposit facilities. As part of this responsibility, the FCA must also seek to ensure that there is reasonable provision of free withdrawal and deposit facilities in relation to personal current accounts, and requires LINK, as the cash coordination body, to make a cash access assessment when a branch or ATM closes. In circumstances where LINK considers that a community requires additional cash services, the financial services sector will provide a suitable shared solution, such as an ATM, cash deposit service, or shared banking hub, for cash users in that community.
Alternative options for personal and business customers to access banking include the online and mobile banking, telephone banking and the Post Office. The Post Office Banking Framework allows personal and business customers to withdraw and deposit cash, check their balance, pay bills and cash cheques at 11,500 Post Office branches across the UK. The Post Office is required by the Department for Business & Trade to ensure that 95% of the total rural population across the UK is within 3 miles of their nearest Post Office.
The government’s Financial Services Growth and Competitiveness Strategy sets out a 10-year plan to ensure the UK remains a leading global financial centre, supporting innovation, investment, and consumer access. While the strategy focuses on growth and competitiveness across the sector, we recognise the importance of access to banking services in rural communities. HM Treasury continues to work closely with the financial services industry, regulators, and stakeholders to monitor provision and explore solutions, such as shared banking hubs and digital infrastructure, to maintain access to essential services.
Asked by: Andrew George (Liberal Democrat - St Ives)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, if she will make it her policy to introduce statutory requirements for banks to provide alternative face-to-face services in communities in which branches have closed.
Answered by Lucy Rigby - Economic Secretary (HM Treasury)
Banking is changing, with many customers benefitting from the convenience and flexibility of managing their finances remotely. However, Government understands the importance of face-to-face banking to communities and is committed to championing sufficient access for customers. In addition to traditional bank branches, the financial services industry is committed to rolling out 350 banking hubs across the UK by the end of this Parliament. Over 240 hubs have been announced so far, and more than 190 are already open. Government is working closely with industry on this commitment.
The locations of banking hubs are independently determined by LINK, the industry coordinating body responsible for making access to cash assessments. LINK will carry out an assessment wherever a branch closure is announced or if they receive a community request.
LINK will recommend appropriate solutions where it considers that a community requires additional cash services. Some of the criteria that LINK considers are whether there is a bank branch remaining, population size, number of shops on the high street, distance to the nearest bank branch, public transport links and vulnerability of the population.
While decisions on branch provision are commercial decisions for banks themselves, Financial Conduct Authority guidance requires firms to conduct a robust impact analysis. Firms must show they have considered customer needs and identified potential reasonable alternatives. The FCA also expects engagement with stakeholders at least 12 weeks before closure and firms must ensure that any replacement services, such as banking hubs, are in place before a branch closes. These measures aim to ensure closures are implemented fairly and transparently.
Asked by: Andrew George (Liberal Democrat - St Ives)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what plans her Department has to expand the network of banking hubs (a) in all areas and (b) in areas with multiple recent bank branch closures.
Answered by Lucy Rigby - Economic Secretary (HM Treasury)
Banking is changing, with many customers benefitting from the convenience and flexibility of managing their finances remotely. However, Government understands the importance of face-to-face banking to communities and is committed to championing sufficient access for customers. In addition to traditional bank branches, the financial services industry is committed to rolling out 350 banking hubs across the UK by the end of this Parliament. Over 240 hubs have been announced so far, and more than 190 are already open. Government is working closely with industry on this commitment.
The locations of banking hubs are independently determined by LINK, the industry coordinating body responsible for making access to cash assessments. LINK will carry out an assessment wherever a branch closure is announced or if they receive a community request.
LINK will recommend appropriate solutions where it considers that a community requires additional cash services. Some of the criteria that LINK considers are whether there is a bank branch remaining, population size, number of shops on the high street, distance to the nearest bank branch, public transport links and vulnerability of the population.
While decisions on branch provision are commercial decisions for banks themselves, Financial Conduct Authority guidance requires firms to conduct a robust impact analysis. Firms must show they have considered customer needs and identified potential reasonable alternatives. The FCA also expects engagement with stakeholders at least 12 weeks before closure and firms must ensure that any replacement services, such as banking hubs, are in place before a branch closes. These measures aim to ensure closures are implemented fairly and transparently.
Asked by: Andrew George (Liberal Democrat - St Ives)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what steps she is taking to ensure that financial products and services meet the accessibility requirements set out under the (a) Consumer Duty and (b) Financial Inclusion Strategy.
Answered by Lucy Rigby - Economic Secretary (HM Treasury)
Earlier this month, I published the Government’s Financial Inclusion Strategy setting out an ambitious programme of measures to improve financial inclusion and resilience for underserved groups across the UK. This includes a key focus on digital inclusion and access to banking and considers accessibility as a cross-cutting theme across all areas under the strategy, in recognition of the particular challenges individuals can face in relation to this, including those with a disability or low literacy skills.
The strategy includes a range of specific interventions for both Government and industry to address these issues, including launching an industry-led working group which will examine how to make financial products more accessible and meet specific needs. This work will begin in early 2026 and the group will report on progress to HM Treasury every six months.
More widely, the Government continues to work closely with the Financial Conduct Authority (FCA), the independent regulator of the UK’s financial services sector, to ensure that all customers get the right support with their financial products and services. FCA guidance highlights the actions firms should take to understand the needs of customers who may be vulnerable, such as individuals with a disability, and to consider these needs appropriately. This includes offering multiple channels of communication to their customers where possible, to ensure their products are accessible.
The FCA’s Consumer Duty also seeks to raise the standard of care expected from firms for all customers. It aims to deliver products and services that offer fair value and are designed to meet customers’ needs and seeks to increase firms’ focus on delivering good outcomes and preventing harm.
In addition, under the Equality Act 2010, all service providers must make reasonable adjustments to ensure their services are accessible to all.
Asked by: Andrew George (Liberal Democrat - St Ives)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what steps her Department is taking to ensure that digital banking services are (a) compliant with inclusive design principles outlined in the Financial Inclusion Strategy and (b) accessible to people with disabilities.
Answered by Lucy Rigby - Economic Secretary (HM Treasury)
Earlier this month, I published the Government’s Financial Inclusion Strategy setting out an ambitious programme of measures to improve financial inclusion and resilience for underserved groups across the UK. This includes a key focus on digital inclusion and access to banking and considers accessibility as a cross-cutting theme across all areas under the strategy, in recognition of the particular challenges individuals can face in relation to this, including those with a disability or low literacy skills.
The strategy includes a range of specific interventions for both Government and industry to address these issues, including launching an industry-led working group which will examine how to make financial products more accessible and meet specific needs. This work will begin in early 2026 and the group will report on progress to HM Treasury every six months.
More widely, the Government continues to work closely with the Financial Conduct Authority (FCA), the independent regulator of the UK’s financial services sector, to ensure that all customers get the right support with their financial products and services. FCA guidance highlights the actions firms should take to understand the needs of customers who may be vulnerable, such as individuals with a disability, and to consider these needs appropriately. This includes offering multiple channels of communication to their customers where possible, to ensure their products are accessible.
The FCA’s Consumer Duty also seeks to raise the standard of care expected from firms for all customers. It aims to deliver products and services that offer fair value and are designed to meet customers’ needs and seeks to increase firms’ focus on delivering good outcomes and preventing harm.
In addition, under the Equality Act 2010, all service providers must make reasonable adjustments to ensure their services are accessible to all.