ECO4 and Insulation Schemes

Andrew Bowie Excerpts

Thursday 23rd January 2025 Commons Chamber

[Andrew Bowie (West Aberdeenshire and Kincardine) (Con)]

I thank the Minister for advance sight of her statement, and for taking the time to meet me this morning prior to making the statement.

The ECO scheme and the Great British insulation scheme were set up because we know that improving the energy efficiency of homes is one of the best ways to cut energy bills and keep people warm. This is especially the case for those who are in fuel poverty. When we took office in 2010, just 14% of homes in this country had an energy performance rating of A to C; today, that figure is around 50%, and for social housing, we went from 24% in 2010 to 70% today. That is a record that we are proud of—a record of reducing bills for households and keeping families warm. Almost half of the measures installed under GBIS have been in low-income households.

Solid wall insulation is a small proportion of the overall work that the ECO scheme and the Great British insulation scheme undertook. The vast majority of installations under those schemes have been cavity wall and loft insulation, alongside installations of smart thermostats and boiler upgrades under the ECO scheme. However, it is deeply concerning that examples of substandard solid wall insulation have been identified in some of the installations under those schemes. We of course support the action that the Minister has announced today, and Ofgem being given responsibility for overseeing the repairs and remediation, and it is right to conduct additional on-site audits to inform action moving forward. I thank TrustMark for the work it has done to identify examples of poor-quality solid wall insulation, and we also welcome the fact that there will be a review of the quality of solid wall insulation under other schemes. It is absolutely right for installers to fund the repair work, and to ensure that the situation is remedied for affected households as soon as possible. Nobody should have to live in a house with damp or mould as a result of poor-quality insulation.

Could the Minister, in addition to taking the action that she outlined in her statement, please answer the following questions? First, have the audits undertaken so far identified what proportion of the solid wall insulations are affected by poor-quality work? Can she confirm that all 39 companies that have been suspended still exist, and set out the mechanism by which they will be required to remedy their work? What action is being taken to make sure that remedial work is of the required standard, to ensure that consumers are protected from yet more poor-quality work? What action is the Minister taking to make sure that everyone who had solid wall insulation installed under the schemes is informed promptly and in full, and that nobody will be missed? Will she publish a full list of the 39 companies suspended from the scheme for carrying out poor-quality work, and has the Department considered taking legal action against them?

Members in all parts of the House want to ensure that families have a warm and comfortable home that is efficient and cheap to run. The Minister has our assurance that we will work cross-party to ensure remediation for those affected.

[Miatta Fahnbulleh]

I thank the hon. Member for his response. I am glad that there is consensus across the House that energy efficiency measures and home upgrades are key to delivering warmer homes and lower bills, and I hope all Members are supportive of the action the Government are taking.

In answer to the hon. Member’s questions, we are still conducting audits to get a full picture. From sampling that has been done—I stress that the sampling was geared towards the installers that we thought were most risky—it seems that a significant proportion of that sample has major issues, which is why we are taking this action. On the 39 installers that have been suspended, we are working through certification bodies and TrustMark to require them to go into households and remediate the work. In the cases that we have audited, that is happening. The vast majority of installers want to do the right thing and want to do a good job, and where issues have been flagged, they are repairing the work. Where we think there are problems, we have mechanisms in place for making sure that the installers deliver on their obligations, and the guarantee system acts as a backstop.

A crucial question is how we ensure both that where remediation work is being done, it is being done to the right standard, and that future solid wall insulations are done to a better standard. We are putting in place additional spot checks across the piece to make sure that where work has been remediated, it has been done to the required standard, and critically, all solid wall insulations will be given more monitoring and checks. Suppliers have committed to that, so that when people are having this work done, they can be confident that it is being done to a much better standard than we have seen.

On keeping everyone informed, we will be writing through Ofgem to all households that have had solid wall insulation installed. We will be doing quality checks on all 65,000 solid wall insulations. I should stress that we hope the vast majority of those will be okay and that any issues will be minor, but we want to do a quality check across the piece. Our priority is getting in, making sure we are doing a proper inspection of the property, and getting key issues remediated as quickly as possible. Through all of that, our priority is the consumer, whose experience has to be as hassle-free, stress-free and cost-free as possible. This should never have happened in the first place, and we are determined to get this right and fix it on those consumers’ behalf.