Financial Services Industry

Andrea Leadsom Excerpts

Wednesday 4th March 2015 Commons Chamber

[The Economic Secretary to the Treasury (Andrea Leadsom)]

indicated assent.

[Mr Speaker]

The Minister is an accommodating Minister, and therefore a suitable expression of gratitude I know will be forthcoming from the hon. Member for Rochester and Strood, Mr Mark Reckless.

--- Later in debate ---

[The Economic Secretary to the Treasury (Andrea Leadsom)]

I congratulate the hon. Member for Clacton (Douglas Carswell) on securing this debate. I agree with him and the hon. Member for Rochester and Strood (Mark Reckless) that competition and choice are the bedrocks of a free market economy—something that the Government have sought to promote at every opportunity, and nowhere more so than in the financial services sector. Increasing competition means customers have more choice about how they bank and who they bank with, and it means that banks have to work harder to provide the best possible products and services.

More competition will also help to ensure that the industry evolves in a way that meets customers’ wants and needs—and, indeed, predicts them—and supports and harnesses innovation in financial services. It drives home the point that banks work for their customers, and not the other way round. Perhaps if that point had been driven home a little more often in the past, we would not have had some of the mis-selling scandals that have plagued the industry over the past decade. I agree that competition is a key factor in improving behaviour and tackling wrong-doing.

Choice and competition are important across the spectrum of financial services, be it banking, insurance or asset management, and the Government have placed competition and choice at the heart of all our policies relating to financial services, but I want to focus today on competition in personal current accounts and SME banking. The hon. Members will be aware of the Competition and Markets Authority’s investigation into competition in these markets and that the Government wholeheartedly welcome this investigation. We set up the CMA precisely to take action to improve competition where required.

I want to take this opportunity to make clear the Government’s commitment to increasing competition in the market for personal current accounts and SME banking, as in all areas of financial services. We must never again get into a situation where the banks do not seem to be accountable to the people they exist to serve. When we entered office in 2010, at the height of the financial crisis, we inherited a banking system that was broken. It all too easily let the big high street banks consolidate their stranglehold on the market and was far too relaxed about taxpayers picking up the bill when those same banks needed bailing out. There was not enough diversity and innovation, and there was certainly not enough competition. Ultimately, the customer, the taxpayer, lost out.

By making it a key part of the Government’s long-term economic plan to drive far more competition in banking, we have sought to rebuild the UK banking sector and to ensure that customers get a better deal. I have often used a phrase I coined myself—that competition should trump regulation. I genuinely mean that in the sense that regulation can go so far in ensuring that banks that were previously too big to fail are less likely to fail in future, but the real disinfectant is competition. That is what keeps banks honest, keeps them on their toes, keeps them lying awake at night wondering what is happening to their customers.

So what have this Government done? First and very importantly, we have sought to empower customers, shifting the balance of power away from the bank and towards the customer. By driving the delivery of the seven-day switching service, we have made it easier for customers and businesses to switch banks quickly and reliably. That means that they are more able to hold their banks to account and, if necessary, to vote with their feet.

The hon. Member for Clacton asked what switching levels should be. At the moment, it is still true to say that one is more likely to divorce twice than to change one’s bank account, which is an extraordinary fact. I have done neither—neither divorced nor moved my bank account, so I suppose I am a statistic waiting to happen—and, hopefully, I will move my bank account! Switching levels should clearly be significantly higher than that. I hope that will happen through the measures we are taking, and there is already evidence that switching levels have increased.

Very excitingly from April this year—both UKIP Members will be delighted to hear this—the Government’s “midata initiative” will enable customers to review how they use their personal current accounts, and they will receive for the first time a detailed comparison of which bank is best for them. They will be able to download a year’s worth of transactions, upload to a comparison website and see which bank would have been better to use, bearing the transaction flow in mind. It is vital to be able to differentiate between one bank and another bank.

As the hon. Member for Clacton said, I have taken a keen personal interest in an idea that could bring even greater benefit to customers by going further and introducing full account number portability. This is a potential game-changer, and I continue to explore the benefits it could bring and the different ways it could be implemented.

As the House will be aware, I wrote to the chief executives of the Financial Conduct Authority and the Payment Systems Regulator to ask them to consider these issues as part of their review into the effectiveness of the seven-day current account switch service. I look forward to hearing the outcomes of their review in the very near future—within the next week or so—and the PSR will no doubt be keen to take these conclusions on as part of its work on strategy setting in the payments industry, once it formally opens for business on 1 April.

This Government have introduced legislation to enable banks and building societies to introduce “cheque imaging”, which will speed up cheque clearing times in the UK. Again, that is customer-focused and customer-friendly action, so that people will in future be able to photograph a cheque and send it to the bank using a smartphone rather than having to take it into a branch. We saw the introduction in 2014 of mobile payment applications such as Paym, which allows customers to transfer money quickly, easily and securely, using only their mobile phone number as identification. That is the first thing—putting the customer at the heart of innovation.

Secondly and very importantly, we have strengthened the regulatory regime and put competition at its heart. We have created two new stronger regulators—the Financial Conduct Authority and the Prudential Regulatory Authority—each with statutory objectives to promote greater competition; and we have legislated for the new Payment Systems Regulator to make sure that payment systems will operate in future in the best interests of customers and on fair terms for new challenger banks.

Thirdly, we have made it easier for new players to enter the market and compete with incumbents. That means not just challenger banks, but alternative finance providers. We have pressed the regulators to make it quicker and less expensive for potential new banks to get authorised. About 20 banks are currently going through the new mobilisation process, and several of them hope to enter the banking market within a year. That is big news.

As the hon. Gentleman pointed out, Metro bank's full banking licence, which was granted in 2010, was the first to be granted in the United Kingdom for more than 100 years. That is extraordinary, but under the present Government five brand-new banking licences have already been granted, and there will be many more. We are seeing old and new brand names, such as TSB, Virgin, Metro and Aldermore, and Atom is on the way. Each of those banks has a different customer offering, which is very important for competition purposes. As the hon. Gentleman suggested, there may be others—not just traditional banks as we know them, but the likes of Google, Apple and other tech firms.

We have supported and promoted the expansion of the credit union movement, and have helped mutuals to raise new capital for their own expansions. We have supported the growth of peer-to-peer lending by allowing such loans to be included in individual savings accounts, and by channelling investment from the British Business Bank towards peer-to-peer lending. Those are small but important and fast-growing markets. We have supported equity crowdfunding by, for example, offering tax incentives to investors who take the risk of investing in smaller companies through the enterprise investment scheme. We are legislating to open up access to credit data to challenger banks, and requiring the big banks to pass on the details of small and medium-sized enterprises whose loan applications they reject to alternative, willing finance providers. That will help to level the playing field between established banks and alternative providers, and will make it easier for SMEs to secure finance.

We have also have done something on which neither the hon. Member for Clacton nor the hon. Member for Rochester and Strood focused particularly, but which is very important. We have opened the door to innovation in banking and financial services to help to make the UK the global centre for FinTech, which is a vital and fast-growing part of the financial services sector. We are already seeing the start of a sea change in the way in which people access and manage their money. It is now possible to send money overseas at the touch of a button, and much more cheaply than before. It is possible to lend directly to small businesses in the local community online, and it will be possible to clear a cheque by sending an online image to the bank.

However, that is just the start. The Blackett review, which was set up by the Government, will look into where FinTech will lead us over the next decade, and how the United Kingdom can reap the maximum rewards. We have already started to position ourselves. In August last year, the Chancellor announced an additional £100 million of British Business Bank funding to support FinTech and a major programme of work on digital currencies. And we have now concluded a call for evidence on how to deliver an open standard for application programming interfaces in UK banking. That will enable FinTech firms, challenger banks and alternative finance providers to use bank data, on behalf of customers, in a variety of helpful and innovative ways.

The hon. Member for Clacton raised the question of whether European Union rules helped or hindered effective competition. The one thing that I can say specifically is that the capital markets union initiative stands to benefit United Kingdom financial services enormously by opening new markets and making access to finance for small businesses in our economy far easier. We are engaging with that initiative within the EU as hard and as fast as we can in order to guarantee real benefits throughout the EU, but particularly for British businesses and British competition.

The Government have done much to increase competition, but there is more to be done. I shall read the Blackett review of FinTech and await the outcome of the investigation by the Competition and Markets Authority with great interest.

I thank the hon. Member for Clacton again for securing this important debate. I hope that it has given him some confidence that the Government are doing all that they can to facilitate better competition and choice in financial services.

Question put and agreed to.