Cavity Wall Insulation
Debate between Amanda Solloway and Imran Hussain(8 months, 3 weeks ago)
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The Parliamentary Under-Secretary of State for Energy Security and Net Zero (Amanda Solloway)
It is the greatest of pleasures to be here under your Chairmanship, Mrs Latham. I thank the hon. Member for Halifax (Holly Lynch) for raising this incredibly important debate, and all hon. Members who have partaken in it and shared some heart-moving stories. It is dreadful for consumers to be in the situation described in those stories and I have every sympathy for the people affected. All Members who have spoken have made their points incredibly well. We need to remember the impact this situation has on people’s lives, which has been portrayed very clearly.
As the hon. Members for Tiverton and Honiton (Richard Foord) and for Southampton, Test (Dr Whitehead) have stated, insulating homes properly is one of the most impactful and cost-effective things we can do, which is why we have a number of schemes ongoing to install cavity wall insulation.
As the hon. Member for Halifax has said, the Solicitors Regulation Authority is already working with the Financial Conduct Authority and the Royal Institution of Chartered Surveyors to look into the conduct of the firm in question, but these bodies are independent of Government and it would be inappropriate for my Department or the Ministry of Justice to intervene.
The Ministry of Justice, as the Department responsible for legal services regulation, will continue to closely engage with the SRA and Legal Services Board to understand the action being taken and the timeframes for investigation. However, I am concerned to hear from the hon. Member for Halifax and the hon. Member for Blackburn (Kate Hollern) about how companies such as SSB Law may have targeted people. We will ask the SRA, as part of their ongoing investigation, to consider how SSB Law were able to do that. I also acknowledge the points raised by the hon. Members for Bradford East (Imran Hussain) and for Southampton, Test on this subject.
I do not want to see this issue passed around like a football, because this is an urgent matter for the households impacted. I therefore guarantee that I will be writing to the Ministry of Justice, asking them to encourage the SRA to accelerate the investigation for affected homeowners, as they deserve to have this matter addressed swiftly.
Imran Hussain
While the Minister is writing to the Ministry of Justice, can she please kindly request that her colleagues there respond to the letters from MPs and organise an urgent meeting?
Amanda Solloway
I thank the hon. Member for the intervention. Of course, I will pass on those remarks.
I encourage Members to write to the Department for Energy Security and Net Zero about specific cases. If there is a guarantee in place, my officials will engage with the guarantee agency to see if there is anything that we can do about that particular situation.
The range of Government-backed schemes to install cavity wall insulation are ongoing and lessons have been learned from the complaints that we are discussing today. These complaints, thankfully, are not representative of the experiences of thousands who have used our existing schemes. As I said earlier, in certain circumstances in suitable properties, cavity wall insulation is one of the most cost-effective measures for energy saving. For a relatively small outlay in costs, we know that cavity wall insulation, which costs between £1,000 and £3,000, can save homeowners up to £300 a year.
The hon. Member for Halifax is aware that the Government have made improvements to installation standards as a result of earlier findings. I will summarise the changes we have made, because any response to the problem must include preventing it from happening again. That is why the energy efficiency measures installed under all current Government schemes must be in line with industry best standards established by the British Standards Institution. All installers must be certified to the publicly available specification 2030 standards for any energy efficiency measure that they carry out, including cavity wall insulation, and must demonstrate a high level of competence. The latest revision to the standards was published at the end of September 2023, so I can assure hon. Members that this is a live issue for us and that we continue to refine and improve.
The Department published guidance in October 2019 for consumers who suspect they may have had faulty cavity wall insulation installed in their homes. We urge consumers to follow the guidance to help them avoid becoming victims of fraudulent cavity wall insulation claims.
Outside of Government-funded schemes, I urge all consumers to check the certifications claimed by their installer and what protections or warranties installers can offer before going ahead with work. TrustMark is the Government-endorsed quality mark for retrofit, so its “find an installer” web search will be a good place to start for any consumer, whether the work is Government-funded or not.
As the Minister for Affordability and Skills, I am glad we are discussing this matter today because I think there is a double injustice. People who did the right thing by wanting to install insulation to lower their energy use have suffered from insulation that has failed. That emphasises why we are now required to use the PAS certificate and TrustMark-registered businesses in Government schemes.
A legal firm that was recovering the costs has now collapsed, leaving affected households wondering how this will finally be resolved. That is why I am grateful to the hon. Member for Halifax for bringing the cases in her constituency to my attention, as have other hon. Members. I encourage Members who were unable to attend today to write to the Department about specific cases. My officials will follow up with the relevant guarantee agency to ensure that all due process has been followed.
Oral Answers to Questions
Debate between Amanda Solloway and Imran Hussain(9 months, 3 weeks ago)
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Imran Hussain (Bradford East) (Lab)
I have recently been inundated with correspondence following the collapse of SSB Law, a legal firm that took thousands of defective cavity wall insulation cases to court. It has left constituents with tens of thousands of pounds in costs that they cannot afford during an unprecedented cost of living crisis. Can the Minister assure me that the Government have a plan to address this scandal? What compensation will my constituents be offered to remove faulty cavity wall insulation so that they can finally be free of its devastating consequences?
Amanda Solloway
It is always awful to hear of these cases. I will write to the hon. Gentleman on the issue.
Oral Answers to Questions
Debate between Amanda Solloway and Imran Hussain(11 months, 1 week ago)
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Imran Hussain (Bradford East) (Lab)
The Parliamentary Under-Secretary of State for Energy Security and Net Zero (Amanda Solloway)
I have met Ofgem and suppliers to reiterate my expectations that the new rules will be followed. Ofgem has announced that if a supplier wrongfully installs a prepayment meter, it will be expected to compensate its customers appropriately.
Imran Hussain
Forcing the installation of prepayment meters in the homes of some of our poorest and most vulnerable constituents is, frankly, a scandal. Although the Government rightly paused forced installations last year, some energy companies have been allowed to resume this outrageous practice under a new rules regime, which the Minister referred to, that still faces many questions. Does the Minister think that in the middle of winter—in a week when we have seen temperatures drop dramatically—we can trust energy suppliers that have a history of unscrupulous practices in force-fitting energy meters in the homes of vulnerable people to, in effect, self-regulate? Will the Government instead legislate to ban the scandalous forced installation of prepayment meters once and for all?
Amanda Solloway
I acknowledge how awful it was that people had their homes broken into to force fit prepayment meters, but there is also a place for prepayment meters to enable people and to support people out of debt. I reassure the House that I have scrutinised every level of the regime for prepayment meters, now that we are going back to reinforcement, to absolutely ensure that we will not see all the scandalous practices that happened before.
Oral Answers to Questions
Debate between Amanda Solloway and Imran Hussain(1 year, 3 months ago)
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Amanda Solloway
At this moment in time we do not think that a uniform price cap would benefit consumers, given the huge diversity in size and scale of providers in the market. However, through the Energy Bill, the Secretary of State will have powers to introduce a price cap, should one be beneficial in future.
Imran Hussain (Bradford East) (Lab)
The Parliamentary Under-Secretary of State for Energy Security and Net Zero (Amanda Solloway)
In 2022, there were an estimated 3.26 million households in fuel poverty. The additional support we provided last year prevented 350,000 households from falling into fuel poverty in 2022. The established targeted support remains in place, while from July 2023 household energy bills have been falling.
Imran Hussain
Over 40,000 families in Bradford have been plunged into uncertainty as the Tory Government lurch from crisis to crisis. More than one in five of my constituents now live in fuel poverty, yet the Minister still comes here today with no real plans or solutions, and no real windfall tax on the booming profits of energy giants. Let me ask the Minister to put herself in the shoes of my constituents. What does she have to say to those who, frankly, have been abandoned and have to choose between a warm home, a full stomach and school uniforms for their children?
Amanda Solloway
Having experienced fuel poverty myself when I was growing up, I do understand completely how the hon. Gentleman’s constituents feel. That is why the Government are absolutely committed to ensuring that we support people. We have given unprecedented support. We have the warm home discount and the cost of living payment, among many other measures, to help constituents through the cost of living.