Alistair Carmichael
Main Page: Alistair Carmichael (Liberal Democrat - Orkney and Shetland)Department Debates - View all Alistair Carmichael's debates with the HM Treasury
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Alistair Carmichael Excerpts(9 months ago)
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Mr Alistair Carmichael (Orkney and Shetland) (LD)
The reprieve is welcome, but if we are to keep these helplines open, can we at least resource them properly and make them work? I spoke to a chartered accountant in my constituency this morning, and he tells me that when he recently phoned HMRC with a complex query on behalf of a client, it took 40 minutes to get an answer. When the phone was answered, there was an acknowledgment of the problem. He suggested that the answer might lie in his client’s wife’s data being incorrectly ordered, at which point he was told that the staff were allowed to handle only one case per call, and that he would have to hang up and phone back, with another 40-minute wait for an answer. Surely that is no way to treat a customer.
Nigel Huddleston
I thank the right hon. Gentleman for raising that point, and I am happy to raise it with HMRC.