Post Office Services: Edinburgh West

Alistair Carmichael Excerpts

Monday 27th November 2023 Commons Chamber

[Christine Jardine]

I most certainly do agree with my hon. Friend’s constituent. Citizens Advice tells us that almost 20% of people still visit their post office weekly for one of the services that he mentioned. That increases to 23% of those in rural areas, 27% of carers, 22% of over-65s and 21% of disabled people, so there is a need in our communities. On the DVLA services that my hon. Friend mentioned, the contract with the Post Office ends in March next year. Currently, the Post Office handles more than 6 million DVLA transactions annually, which contributes £3.2 million per year to postmaster remuneration.

People rely on their post offices for all these services, yet we are seeing them fail because they do not have the support that they need from the Government. It is not worth their while; the postmasters who are closing in my constituency tell me that they do not have the support that they need. If we are to save what was once rightly claimed to be the front desk of Government in our communities from becoming an adjunct slotted into shops that are willing to put up with it, we need something to be done quickly.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

We have all heard the point about post offices being the front desk of Government, but at the same time we are told that Government services will be digital by default. Is not the root cause of the problem the lack of strategy that would stem from a coherent Government position?

[Christine Jardine]

My right hon. Friend is absolutely right: there is no coherence to the Government’s position. Digital services do not work for everybody. Not everybody wants them. As with so many of our public services—buses, trains, the NHS and water—we need a recognition that this issue needs action now. It needs investment, and better support for those who supply the services. The reality is that some people will not be able to lead their lives as they would wish without the services that our post offices have traditionally offered, which are being undermined. Most do not want to; they enjoy the comfort of having a post office. They enjoy being able to pop in, particularly in rural communities, and buy their stamps, or collect their pensions.

This week, I was at my office in Edinburgh West. A gentleman stopped me in the street and asked me, ironically, whether I knew where the nearest post office was. Fortunately, I did. He had an A4 envelope in his hand. He said, “I need to get a stamp and post this, and I can’t find one,” so I directed him along the road. A post office is a simple thing, but they are vital to communities up and down the country. If the Minister, or the Prime Minister, has any doubts I would be more than happy to take them to a post office in Edinburgh West and introduce them to the many people who use the services that are still available—but I would quite like to do it while I still can, and while they are still there.