Tackling the Digital Divide

Alistair Carmichael Excerpts

Thursday 4th November 2021 Westminster Hall

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

It is a pleasure to serve under your chairmanship, Ms Ali. I congratulate the right hon. Member for East Ham (Stephen Timms) and the hon. Member for North Devon (Selaine Saxby) on securing this time for what is, for my constituents, an important debate.

We have had an interesting contrast in two different definitions of what constitutes the digital divide. They are both very legitimate cases but, with absolutely no disrespect to the right hon. Member for East Ham and in no way wishing to belittle the very important issues he identified, I would love to have a lot of those issues in my constituency. The problems of access to software and so on are only really problems if we have the necessary hardware. Unfortunately, I am afraid that the experience of my constituency is rather closer to that of the hon. Member for North Devon and her constituents than to the—apparently very well-represented—east end of London.

To explain the scale of what we are talking about, in Orkney we have 65.93% superfast coverage—that is 30 megabits—and 1.48% full fibre. In Shetland, the comparable figures are 75.26% and 1.5%, and for Scotland as a whole they are 94.8% and 28.01%. When we talk about digital divides, I do not think there is a better illustration of the nature and extent of that divide than in these figures for the Northern Isles.

I do not think my constituents have ever been unreasonable on this. We always knew that there would be issues, given our geography, but it has now got to the point where it was revealed today, in The Press and Journal, that the Scottish Government’s Reaching 100% target is being put back to the end of 2026 and into 2027 for completion. The target was set in 2017, and it was originally to be completed by 2021. That allows us—or would allow us, were it ever to be completed—to catch up and to get what other people already have. That means that it will have been a full 10 years before we get that level of connectivity.

I will say two things about this news. First, I do not think that it demonstrates a great deal of respect for the communities I represent, or those around the highlands and islands, for this to come into the public domain because a newspaper has put in a freedom of information request to get that data. The reason for the delay should be something that is open and transparently disclosed by Government Ministers, but when asked by The Press and Journal, a Scottish Government spokesperson refused to comment. We do not even know why we are running up against this extension to an already over-extended deadline.

However, I must also say—this touches on something that the right hon. Member for East Ham said—that our experience regarding the USO has been less than fruitful. For a connection under the USO, my constituents are quoted exactly the sort of figures that the right hon. Member spoke of: tens of thousands of pounds. There are ways in which properties can pool together and share that burden, but when we spoke about the creation of a “universal service”, I do not think anybody imagined that it would be open only to people with tens of thousands of pounds for something that people in urban conurbations take for granted.

My frustration is that in Scotland, we have two schemes running: the universal service obligation and the Reaching 100% scheme. Nobody knows whether they should take the bird in the hand that is the universal service, which would guarantee them 10 megabits, or wait for the bird in the bush that Reaching 100% may be, whenever we reach the Reaching 100% target, which would give 30 megabits. To be quite honest, I do not really care which route people take.

We have two Governments in Scotland both spending taxpayers’ money, and the two schemes surely could be made to work better than this. There surely is no reason why they should be set up effectively in competition. Surely, for the benefit of the people who are paying the taxes and requiring the service, it ought to be possible to do something with one scheme that would actually deliver. At the end of the day, I do not care which flag is on the box that eventually arrives; all we care about is that we have meaningful connectivity.

In July of this year, we had encouraging news about the shared rural network and were pleased to see progress, but it has all been very quiet since then. The shared rural network and the availability of mobile phone connectivity are major frustrations of constituents in the communities that I represent, and it is something on which we would like to see faster progress. We were pleased to see the progress. However, when things are going well, Governments are always very quick to have announcements, press conferences and photo opportunities; when things go quiet, being the nasty, cynical, suspicious person I am, I am inclined to wonder whether there might be problems somewhere. An update from the Minister on the shared rural network would be most welcome.

--- Later in debate ---

[Marion Fellows (Motherwell and Wishaw) (SNP)]

It is a pleasure to serve for the first time under your chairmanship, Ms Ali. I congratulate the right hon. Member for East Ham (Stephen Timms) and the hon. Member for North Devon (Selaine Saxby) on securing this important debate. The right hon. Member for East Ham made an extremely well-informed and helpful contribution. As was mentioned by the hon. Member for West Bromwich West (Shaun Bailey), someone does not have to be in an outlying constituency, such as North Devon or the constituency of the right hon. Member for Orkney and Shetland (Mr Carmichael)—the most outlying in the United Kingdom—to realise that there are problems. The digital divide is UK-wide.

The hon. Member for North Devon said that it is really important that people are online. I think we have all come to that consensus here. Several Members mentioned education, work opportunities and actually being able to access Government services, all of which is important. The right hon. Member for Orkney and Shetland (Mr Carmichael) pointed out that the two Governments in Scotland are, it would be fair to say, doing their utmost to make sure that people across their governing areas are covered. However, there are difficulties with geography and, as the hon. Member for West Bromwich West said, processes.

I want to update the Minister on what the Scottish Government have been trying to do. They are trying to eradicate digital exclusion as best they can. They have made huge moves to get 88% of Scotland online, but serious discrepancies remain. Access sits at only 82% in the most deprived areas and 96% in the least deprived. Access is at 66% for over-60s, whereas it is at 99% for 16 to 24-year-olds, so there is work to be done, and that has been recognised. Across the UK, superfast broadband availability averages 86% in rural areas and 97.2% in urban areas. In Scotland, it averages 73% and 97.5% respectively. Again, there is work to be done.

The picture for gigabit broadband is more positive in Scotland, with 45.4% of households having such speeds compared with 37.5% in England, 71% in Northern Ireland and 29% in Wales. However, the rural-urban divide persists for gigabit broadband in Scotland, too. That needs to be addressed. The Scottish Government and Convention of Scottish Local Authorities—COSLA —have a joint digital inclusion strategy to try to help tackle the digital exclusion in Scotland. They are investing in 4G notspots to ensure greater coverage and investing £463 million in the Digital Scotland superfast broadband programme, which has extended fibre broadband access to more than 950,000 homes and businesses across Scotland.

The Scottish Government and COSLA are also promoting the digital participation charter, which has been signed by 673 organisations. That is important. Each organisation has committed to supporting their employees and people across Scotland to develop the essential digital skills needed to do their jobs, live their lives and use digital services with confidence. Other Members referred to the fact that we need to educate people on how to use digital services. It is as important as rolling out broadband and tackle the other fibre optic issues we have been talking about.

The digital divide may have existed before the pandemic, but it has been exacerbated by it. That is why the Scottish Government have invested in several digital inclusion programmes throughout the pandemic. So far they have invested £25 million for digital inclusion among school-ages children. More than 72,000 devices and over 14,000 connectivity packages have been distributed to learners across Scotland via this funding. That goes over and above the Connecting Scotland programme, which the right hon. Member for Orkney and Shetland mentioned. He has pulled something out of a hat, because I have not read The Press and Journal, but I absolutely get his point. The Scottish Government were aiming to have everything done by the end of the year.

[Mr Carmichael]

I did not honestly expect that the hon. Lady would know the details. I say to her colleagues, perhaps through herself, that the frustration that we have felt in our communities at the moment is from not knowing. It comes from not being told in the first instance and then not being given the explanation. There may well be a reasonable explanation, but not knowing it just leaves us wondering.

[Marion Fellows]

I thank the right hon. Member for his intervention. I assure him that I will try to find out, if I can. I make no guarantees or promises, but I will try. I do not think I can say any fairer than that.

Local authorities in Scotland also bear the responsibility for laptop and digital device provision to students, which is hugely important. In many cases, it is easier to do such things in Scotland through the 32 local authorities and COSLA, because it is more joined up. There has been investment in the Connecting Scotland programme, which helps to provide low-income households with digital devices and support, and the Scottish Government have now increased funding to more than £48 million.

In less than a year, Connecting Scotland has reached 9,000 people who are at clinically high risk, or extremely high risk, from covid-19. That was really important, because of the sense of isolation. As the Scottish National party’s disability spokesperson here at Westminster, I can vouch for the importance of helping deprived people who also suffer from extreme loneliness and physical disabilities to feel part of the community, even if that is done digitally. The Scottish Government are committed to tackling the digital divide in Scotland, and they will continue to do so.

The right hon. Member for Orkney and Shetland referred to the R100 contracts. It is now largely a full-fibre programme, delivering full-fibre connections on the ground while the UK Government are still planning to do so. Will the Minister tell us how far they are getting along? If I talk about what is being done in Scotland, it is not because I think that everything is better in Scotland—though often it is—but because it is useful for other parts of the UK to learn from what we are doing and not to have to start reinventing wheels. The R100 contract delivery will extend beyond the end of 2021. The Scottish broadband voucher scheme will ensure that the 100% superfast commitment is met. The main voucher offers up £5,000 to obtain a superfast broadband connection, and the £400 interim voucher is available to those for whom a R100 contract bill will be delivered after 2021. Again, this work is ongoing.

The SNP is going far beyond the commitment to deliver access to superfast broadband, and a significant proportion of connections are being delivered as full fibre. Such technology will future-proof our connectivity, but Scotland’s topography means that the build is complex and will take time. We all recognise the different geographies and topographies across the UK, but if we are to move forward, it is really important that we get broadband out to everyone as soon as we can.

Despite broadband investment remaining fully reserved to the UK Government, which is where we get the two-Government approach, the SNP Scottish Government have taken by making substantial investments in Scotland’s digital infrastructure in order to improve coverage. The Scottish Government are committed to tackling the digital divide and will continue to do so. Will the UK Government do more to match Scotland’s digital ambitions and deliver key funding to tackle the digital divide? Will the Minister confirm that Scotland will receive its fair share of the £5 billion earmarked by the UK Government for investment in gigabit-capable infrastructure in order to carry out these ambitions? The SNP Scottish Government have chosen to focus on delivering technology that will underpin economic growth and connectivity for decades to come.

I have quoted several figures, but it is really important to think of the people behind the digital divide—the people who suffer because of it and who cannot be as ambitious as some of us are. It sometimes seems like a first-world problem when we complain about things such as not being able to get superfast broadband, but it is very difficult when someone is disabled and housebound and does not have the cash to buy digital equipment. If the UK Government are serious about levelling up, they must look at this issue in full, and commit to ensuring that those who have suffered throughout, before and after the pandemic have access to proper, good-quality broadband and digital equipment to help them grow and prosper.