Cavity Wall Insulation

Debate between Alistair Burt and Amber Rudd

Tuesday 3rd February 2015 Westminster Hall

[Amber Rudd]

I will have to return to that question to give the right hon. Gentleman a full answer. When I conclude my comments, I will address some of his specific requirements, including requesting a meeting between CIGA and my Department officials and me after this debate, and I will ensure that that is one of the questions that we address.

[Alistair Burt]

Before my hon. Friend leaves that point, the bright spark in all this is that we know that she will take the issue seriously, as that is her reputation, so we appreciate that she is involved. If there are so few complaints, bearing in mind how much work has been done, is there not an even greater necessity for that small number of complaints to be properly dealt with? CIGA cannot complain that it is overrun with complaints, so why should some of them have been dealt with so badly?

[Amber Rudd]

That is a very good question, which I will put to CIGA. My right hon. Friend is absolutely right. I will require more content from CIGA than the answers that it has given us so far. CIGA has already said that it will provide us with a list of responses to particular questions raised with it, some of which have been raised in this debate, and I will be happy to share those once they are received.

If a consumer has concerns that cavity wall insulation has been installed incorrectly, they should initially contact the installer who carried out the original work to see whether the issues can be rectified. If that does not resolve the issue, they should contact the guarantee provider. If they cannot locate their guarantee, they can try to contact the guarantee provider directly, which may have a record of their guarantee.

For measures installed under the CERT, CESP and ECO schemes, if there is no effective guarantee in place, the customer can contact the energy supplier that funded the measure originally. If the energy supplier cannot be found via Ofgem, consumers may wish to obtain further guidance from their local trading standards office or seek professional legal advice.

If there is a dispute about a green deal installation and an agreement cannot be reached between the consumer and the green deal provider, the consumer can contact the green deal ombudsman, who will investigate complaints and determine redress. Depending on the type of complaint, the ombudsman will, following their investigation, refer cases to the Secretary of State to determine redress or impose sanctions.

The green deal registration and oversight body has a technical monitoring strategy in place to ensure the full compliance of all green deal participants. Furthermore, Ofgem mandates technical monitoring of installation standards under ECO and the predecessor CERT and CESP schemes, and it requires ECO installers to contract for independent inspections of 5% of all measures installed, including cavity wall insulation, to ensure that they meet the required standards. The hon. Member for Arfon (Hywel Williams) said that 5% is inadequate and insufficient. I will consider his comments and speak to Ofgem about whether it is sufficient and come back to him on that issue.

--- Later in debate ---

[Amber Rudd]

I thank the right hon. Gentleman. He is absolutely right that I take this issue seriously and that I intend to get some answers on it. I commit to writing to him before Parliament dissolves to update him on where I am. I will do my level best to get as many answers as possible to address the concerns that he raised. I will start by making the points that I just outlined to Ofgem and asking for a meeting with CIGA to raise those complaints and issues.

[Alistair Burt]

On exactly the same point, I reassure anybody following the debate elsewhere that if my hon. Friend the Minister is not able to complete that work and get all the answers in that time, it will be possible to pursue these matters in the next Parliament, if the good people of North East Bedfordshire and Arfon allow it. Therefore, there should not be a break in our concerns. Our constituents can be reassured that the matter will be carried through, even if some distinguished right hon. colleagues will no longer be with us.

[Amber Rudd]

My right hon. Friend is absolutely right. Despite my commitment to come back to the right hon. Member for Southampton, Itchen with answers by the end of March, we are unlikely to have fully resolved the serious complaints and issues that have been raised here. I am sure that the future Minister, whoever they are, will continue that work, and I will ensure that it is left in good order for them. However, I hope I will be back in this role.

I thank all right hon. and hon. Members for their comments. I want to reassure their constituents that we take this issue very seriously, and I will continue to take a personal interest in it.

Oral Answers to Questions

Debate between Alistair Burt and Amber Rudd

Tuesday 25th October 2011 Commons Chamber

[The Parliamentary Under-Secretary of State for Foreign and Commonwealth Affairs (Alistair Burt)]

The right hon. Gentleman is right to focus on this, as, indeed, we have. A team from the United Kingdom is already assisting in dealing with the collection of weapons—small arms—and with the issue of surface-to-air missiles that have gone missing in the area. We also have people involved in de-mining and decommissioning, so the United Kingdom takes this issue very seriously. It is essential that the militia come under proper national transitional council control, that there is proper direction of them, that arms are returned and that the politics of Libya can now get on and work for the future.

[Amber Rudd (Hastings and Rye) (Con)]

T2. There is a dangerous disagreement in Zimbabwe among the fragile unity Government about the process and preparation for elections next year. What aid can we give to the Southern African Development Community in preparing for and supporting fair elections in that country?