Draft Immigration and Nationality (Fees) (Amendment) Order 2018

Alison Thewliss Excerpts

Monday 5th February 2018 General Committees

[Alison Thewliss (Glasgow Central) (SNP)]

I am glad to have the opportunity to speak in this debate. I echo many of the points that have just been made. We in the Scottish National party have concerns about the cost of immigration and the effectiveness of the immigration system.

I will highlight two particular points from my own constituency. At the end of July a woman who lives in the Gorbals applied via the premium service for a spousal visa for her husband, but the application was not approved until the end of September. The application was made so that her partner could be there for the birth of her child. Given that the response was deemed to be within the 12-week limit, she did not get a refund despite not having received any manner of premium service: the service did not meet her needs.

A couple in Pollokshields applied on 7 June via a six-week service for a spousal visa. The Home Office eventually got back to them on 1 October to let them know that their application had been refused. Not only was it not a premium service, but it did not have a good outcome and they received no recompense for the lack of a visa or premium service. By putting out the service to be delivered by an external commercial company, I am worried that whenever anyone makes a complaint about the likes of VFS Global the Home Office replies that timescales on its commercial partners’ websites are indicative, so there is no guarantee that applying for a premium service will deliver a premium service, and that is a matter of great concern.

I am also concerned about the suggested cost. The hon. Member for Manchester, Gorton sensibly pointed out that it could take more than several hours to process some of the applications, and it would be hugely stressful for someone sitting in the waiting room seeing the cost going up and up. It is already expensive.

[Mr Goodwill]

I am sure that the hon. Lady realises that the whole point of the premium service is that the immigration service goes to it. The individual would not be sitting in a waiting room, but would be visited in their hotel room or home. That is why the premium service is so attractive to certain VIPs, footballers or perhaps foreign royals who need it.

[Alison Thewliss]

It is, regardless, still a very expensive service, and I question whether the expense meets the cost of processing those visas. It would be good to get more information from the Government about exactly how much it costs to provide such a service. As I was about to say, I am concerned about something not mentioned in the documentation, namely the equality impact, including on women, who have lower earnings and may be in the UK waiting for a spouse to come over. They will have even fewer means at their disposal. The situation was hugely stressful for the constituent I have mentioned, who was pregnant and waiting for her husband to come over.

Will the Minister clarify the point about charging people for not collecting biometric residence permits? I want to probe further as to the scale of that problem. Exactly how many people do not collect them on time, or at all? What are the reasons for that? What investigation has the Home Office done of that apparent problem? There must be a problem, unless the Home Office just wants to gouge people further for money for immigration. That seems to be a pattern, judging by what comes through my office.

Finally, a further example of such gouging is charging £6.25 for a webchat facility or email. It would be good to know exactly the reason for that, and for the £2.50-a-minute phone cost. Will those costs be fixed or capped, or will there be continued rises? My point is that immigration is a very expensive business. The super premium service has not provided anything like super premium responses to the people who come to my office. They come to me chasing answers, which they have not been able to get despite paying considerable sums of money to go through the immigration process.

I should like to know a wee bit more about quality checking, and the controls that there will be over external companies once the service is put out to them. At the moment my constituents tell me that the service is not adequate or fit for purpose, and they are not getting anything like a super premium service.

[Caroline Nokes]

I thank hon. Members for the consideration they have given to the order. A number of issues were raised, and it is important to clarify some of those. The service described as super premium—mobile biometric testing—is currently used by something in the region of 500 applicants a year. It is a very small number, and the service is used, as my hon. Friend the Member for Scarborough and Whitby mentioned, largely by VIPs—visiting royalty or, often, footballers, and people who are time-poor but well able to pay the current fee of £10,500.

As to the decision to move to an hourly charge, the fee has not yet been set. It will be a maximum of £2,600 an hour. In the vast majority of cases we fully expect the process to be significantly quicker than the four hours it would take to get to the current cost of £10,500, which is the set standard fee regardless of how long the work takes.

I point out to the hon. Member for Glasgow Central that 98.9% of non-settlement visas are decided within three weeks and 85.5% of all settlement visas, including spousal visas, are processed within 12 weeks. It is impossible for us to determine how long each application will take without knowing how complex that application may be. It is fair to say, and I absolutely accept, that there are very long delays for some visa applications, but that is for the very complex cases. The Government have been very successful in turning around easy, straightforward applications. However, where applications are complicated, I hope we all agree that it is absolutely right that they are subject to the level of scrutiny that they need and deserve.

[Alison Thewliss]

The Minister can correct me if I am wrong, but my understanding from my constituents is that, if the initial timescales are not met, they often find that theirs are deemed to be complex cases, because there is no time limit on dealing with those. They are put into a black hole in which it is very difficult to get their cases resolved.

[Caroline Nokes]

I thank the hon. Lady for that comment. If she wants to raise specific cases with me, I am very happy to look at them. However, the reality is that, where issues are complicated and visa applications are not straightforward, it is absolutely right that full rigour is applied to inspecting and determining them.