Oral Answers to Questions

Alison Thewliss Excerpts

Monday 19th November 2018 Commons Chamber

[Justin Tomlinson]

The key to universal credit is that, for the first time, a claimant will get personalised, tailored support that can help them navigate all the forms of support available. Under legacy benefits, more than 700,000 people, among whom are some of the most vulnerable people, miss out on an average of £285 a month. Those on universal credit will typically spend 50% longer looking for work. This is key to unlocking the potential of all claimants to improve their life chances.

[Alison Thewliss (Glasgow Central) (SNP)]

Thenue housing association in my constituency tells me that errors in universal credit, such as the system retaining the wrong landlord details despite the claimant having asked for that to be corrected, have meant that some tenants have ended up two months in arrears through no fault of their own. What will the Minister do to fix the system before people end up in debt as a result?

[Justin Tomlinson]

I am very sorry to hear of that. If there are specific cases, please do not hesitate to highlight them. Through the roll-out of the landlord portal, which has been warmly welcomed by social housing companies and local authorities, there is an opportunity for claimants and housing bodies to work together to manage this migration process smoothly.