Passport Office (Delays)

Alison Seabeck Excerpts

Tuesday 10th June 2014 Commons Chamber

[Alison Seabeck (Plymouth, Moor View) (Lab)]

The Home Secretary earlier stood by her figures and maintained that the targets were being met, but I have had nine cases in the last fortnight. If we multiply that by all the hon. Members in the Chamber, we realise that those figures, which represent only the tip of the iceberg, cannot be right.

[Mr Robinson]

We understand that the Home Secretary has other things on her mind, but people want to go on holiday. They have pre-booked and when they have to cancel there is no offer of compensation. Mr Pugh said that the economy is picking up and lots of people are booking holidays. He forgets to mention the catch—they cannot get a passport.

The problem has not arisen just this year: it has been building up over four years of successive cuts—amounting to 20%, as I said, and 700 key staff—and the effects are now apparent in the delays that people face. We are told that all is well and under control at the Passport Office, but staff are working seven days a week, from 7 am to midnight—a 17-hour day. Staff on administrative grades 6 and 7 are being paid up to £60 and £70 an hour overtime for the high-level job of sticking on labels with names and addresses. If that is not evidence of a crisis of mismanagement, I do not know what is. If the Minister remains deaf to the many complaints from my right hon. and hon. Friends this evening, he is not fit to hold office.

The Government make much of the £70 million profit that the Passport Office has made in the last year, but what is the purpose of that? The purpose of that public service should be to ensure, in a timely manner and at reasonable cost, that every citizen of this country enjoys their inalienable right to a passport. We hold our passports dear, but unfortunately people have been caught up in this mess, which is not of their making. The Government appear to be ignorant of or plain indifferent to the problems.