Child Maintenance Service

Debate between Alison McGovern and Kieran Mullan

Tuesday 27th February 2024 Westminster Hall

[Alison McGovern (Wirral South) (Lab)]

It is a pleasure to serve under your chairship, Sir Charles. I thank all colleagues who have contributed, in particular the Chair of the Select Committee, my right hon. Friend the Member for East Ham (Sir Stephen Timms), for bringing forward the debate. As we heard from all the serious questions asked, it is important.

The Minister has quite a number of important questions to answer, so I will try to be swift. It is clear from this debate that on both sides of the House we all want parents to meet their responsibilities and pay what their child needs—no ifs, no buts; just get it done. We know from Gingerbread, which was mentioned by many hon. Members, that 60% of children of single parents not benefiting from child maintenance could be lifted out of poverty if that support were paid in full. That is why we want to get it sorted. The current situation is just not acceptable, which is why it was good—if a little tardy—that recently we the Government finally removed the fee for the service, after many people had warned for a number of years that it would remove its effectiveness.

Listening to colleagues, it strikes me that it would be helpful if the Government could provide a timeline or working update to help colleagues to know which improvements to CMS they are making and the status of those improvements. There are areas where the Government could do that and help us: on issues relating to domestic abuse, to customer service—I think particularly of the contribution made by the hon. Member for Amber Valley (Nigel Mills) about the complexity of calculations; it cannot be beyond us to have clarity and be able to inform citizens of the information that the Government have on their behalf—and to enforcement. Members have made it absolutely clear how long we have been trying to get enforcement improved, and having a working update from the Government on where we are with that would really help colleagues. I want the Minister to consider that.

When the Minister and I last met across Dispatch Boxes, I had some questions about research undertaken by the Government. The Minister was kind enough to write to me on 21 February to say that Ipsos is commissioned currently to research direct pay customers. That is really helpful, because we really need to understand what is going on for parents. Can he say more about when that will be published? That would be really useful.

In the letter to me, the Minister also mentioned a particular tool that the DWP has developed, which I think gives us some hope in this area. Members have rightly expressed frustration and distress from listening to cases involving people who have had to deal with having a calculation that they knew was wrong. I am thinking of the person that the Chair of the Select Committee mentioned at the beginning of his speech—the dad who had lost a son. These are really heartbreaking cases.

However, I think that there is some hope in the letter that the Minister sent to me where he mentioned the “Get help arranging child maintenance” tool that had been developed for unbiased advice and support and designed to be convenient for parents and to support people into the most suitable arrangements for their circumstances. I would like to ask the Minister what lessons the DWP has drawn from the development of that tool. From listening to the contributions of colleagues, it strikes me that if we could have a focus also on early advice, help and support so that people knew, at the very distressing time of relationship breakdown, what the best steps were for them, that would be hopeful and point to a better direction, so I would be grateful if the Minister could say what lessons the DWP is drawing from the development of the tool.

Sir Charles, I said that I was going to be swift and I will be. I will sum up by making three brief points that I think we can all agree with.

[Dr Mullan]

There could be a change of Government by the end of the year. I welcome the warm words, and the hon. Member may go on to describe specific policy pledges, but I would like to hear specific policy goals that her party has in mind. For example, do you support the introduction of home curfews? Rather than just speaking warm words, what will you actually do differently should you end up in government?

[Dr Mullan]

My apologies, Sir Charles.

[Alison McGovern]

Thank you, Sir Charles, and I thank the hon. Gentleman for his intervention. I will just say to him that not a single vote in an election has been cast yet.

[Dr Mullan]

I said “could”.