Library Services

Alison McGovern Excerpts

Tuesday 25th January 2011 Westminster Hall

[Lisa Nandy]

That is also the case in my constituency. Those people are all united in a desire to protect their library services. They do not care whether a Conservative, Liberal or Labour Government are doing this; they value their libraries and want to see them protected.

The argument that library use has declined has been much overstated. Last year, 83 million children’s books were issued by libraries across the country, just 10% fewer than a decade earlier. If we consider the pressures that libraries are under—from cheaper books, online texts and different forms of borrowing—it is not their decline that is remarkable but their very survival.

In my Wigan constituency, library usage is up by a phenomenal 17% in six years as a result of the investment programme under the stewardship of Rodney Hill, the director of our culture and leisure trust, who himself used to be a librarian and who understands only too well the value of libraries.

[Alison McGovern (Wirral South) (Lab)]

I congratulate my hon. Friend on securing this important debate. On the question of library usage, is she surprised to learn that at Bromborough and Eastham libraries in my constituency, the reading groups have waiting lists?

[Lisa Nandy]

I am delighted to learn that, if not surprised. I am sure that the people of Bromborough are extremely well read and passionate about reading. I certainly do not want to say otherwise.

User satisfaction with libraries in my constituency stands at an all-time high of 91%. That shows that libraries can be an enormous success and that they can go from strength to strength.

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[Justin Tomlinson (North Swindon) (Con)]

I congratulate the hon. Member for Wigan (Lisa Nandy) on securing this 90-minute debate. She referred to the fact that earlier in the parliamentary Session, I had a Westminster Hall debate on the future provision of library services. I am delighted to see so many hon. Members here today to debate this important subject.

Libraries face challenging times. First, the funding of library services is not a statutory requirement. There are certain rules, criteria and aspirations that councils should change, but when facing challenging budgets and the need to make efficiency savings or cuts, they often see libraries as a relatively soft target. When I visited libraries across the country in my role as lead member for libraries on Swindon borough council, I found all too often that officers and councillors did not use the libraries themselves and so did not appreciate their value to local communities.

We must acknowledge falling usage. Five years ago, 48% of adults visited libraries compared with 39.4% now. Such a fall is against a backdrop of increased reading, particularly among children, so the decline in visits is a worrying trend. Plenty of surveys have been commissioned and much money has been spent on asking people how they would like to see their library service improved rather than on actually improving it. The surveys have shown that the public want good choice, convenient opening hours and a pleasant environment. That sounds obvious, but all too often local authorities do not embrace such factors. I will briefly touch on each of them and on how local authorities can embrace the new opportunities that present themselves.

Let me first turn to good choice. When I was preparing for my Westminster Hall debate, the fact that staggered me the most was that only 7.5% of a library budget is spent on book stock. Too much is spent on the corporate structure, different layers of managers and the bureaucracy of categorising and labelling books. We do not have a universal system. Imagine Amazon getting different towns to categorise the same books; it is madness. That money should be released back into the local libraries. It should be given to local library managers, who understand their own individual communities, to spend on books to get people back in. We would not see a commercial bookshop spending only 7.5% of its turnover on books. We should also allow residents to have a greater say on the books that are stocked. When we opened our new £10 million central library—unlike many public sector projects, I am pleased to say that it was delivered on time and on budget—we allowed local residents to choose the book stock. Unsurprisingly, those same residents came to take out those books after it opened.

As for convenient opening hours, libraries must embrace the mentality of the retail sector. We opened the new North Swindon library on a Sunday. It is next to one of the largest Asda/Wal-Marts in the country and so Sunday is one of its busiest days. Moreover, the new central library is open on a Sunday. A community library should always match the footfall of the local area. Self-service equipment inside new facilities that are not traditional libraries also provides a good opportunity to improve services. For example, I have visited leisure centres and community centres that have installed self-service equipment. Such facilities offer an extension of the mobile library service project in the sense that they are taking books out to the community. Such facilities should not necessarily replace traditional libraries in an area, but if there is no library and there is not enough money to provide one, they can help.

Self-service equipment often costs only £5,000. If a mobile library service is already touring in similar areas, it does not take too much to replenish the stock. All too often, existing community libraries are open for limited hours—in many cases it can be between eight or 10 hours —so volunteers can step in and help to ensure that that facility is open for longer. Users who rely on and appreciate the expertise and skills of the traditional core staff can still go to the library in the hours that already exist. If volunteers wish to open beyond those core hours, then more power to them, and such action is certainly something that the big society should embrace.

On the importance of having a pleasant environment, another challenge for libraries is that as much development has taken place in this country over the years, all too often libraries have been overlooked for section 106 contributions. If hon. Members look back at the history of many of their community libraries, they will struggle to remember the last time that they received a lick of paint or a modernisation. Too many libraries are not meeting customer expectations. I am delighted that in my constituency section 106 money was used to rebuild the Highworth library and it has just been announced that Moredon community library will have a major refurbishment on the back of a 350-house development just down the road. Those are the types of opportunities that local authorities should embrace and we as politicians should lobby to ensure that libraries are considered seriously where section 106 money is available.

We should also look to combine facilities. There is a very big national campaign for libraries. The right hon. Member for Oxford East (Mr Smith) talked about the 300 people who came to an event at Oxford town hall. We have had similar experiences in my constituency. There was a threat of closure to the Old Town library and my hon. Friend the Minister came to visit Swindon during the campaign against that threat. The Old Town library was a very poor facility with limited opening hours and falling usage, but the local community passionately supported it. When I was still the lead member on the council for libraries, I challenged that community to get behind their local library and boy, they did so in droves. In the end, a compromise—

[Alison McGovern]

The hon. Gentleman is making a compelling case for a good future for libraries, and I am pleased to hear about the changes that he has described. What impact does he feel the current financial settlement that local authorities are dealing with, including the speed and depth of the reduction in their funding, will have on the ability of people doing the job that he used to do—being a lead member on the local council for libraries—to deliver the type of vision that he is outlining?

[Justin Tomlinson]

The obvious answer is that it is a challenge, not only for libraries but for any service. However, we are in the reality that we are—we have to tackle the public deficit. I do not want to get all political, but I think that any debate that we attend in Westminster Hall will show that all services face similar pressures. That is why libraries must look in particular at their corporate structures and at the fact that they are only spending 7.5% of their budget on book stock. It does not take a brain surgeon to realise that money is not being efficiently spent right across library services, so there is still a challenge ahead.

I was talking about the threat of closure to the Old Town library in Swindon. This is what we did. About 400 metres up the road, we had a relatively new and refurbished arts centre, called the Old Town arts centre, with a 200-seat theatre in wonderful condition. So we moved the Old Town library into the arts centre, and we transferred the core 18 hours of service that already existed in the old library, so that if people liked that traditional service they could go along to the arts centre in those core times. However, there was a much larger and more pleasant library environment at the arts centre. Also, because the arts centre was manned for 40 hours a week with box office staff, the self-service library machines could be left on and if anybody had a problem using them the box office staff could step in and say, “This is how you use this facility.” So the opening times for the library went from 18 to 40 hours. In addition, every time that there is an evening show at the arts centre, the theatregoers, if they are so inclined, can use the self-service machine, so sometimes we are looking at an extension of opening times from 18 hours to 60 hours.

Obviously, the usage of that library has increased—by 24%—and membership has increased by 193%. The arts centre café had kept opening and closing, because it did not have sufficient footfall in the daytime to make it viable, but it is now viable and the arts centre itself is now selling more tickets, because people come in to the library to take out a book of their choice, they see that the show that evening has not sold out and that it is their particular choice, and so they go and buy a ticket for it. It is an absolute win-win situation, and in these times of challenging costs the council has saved itself quite a lot of money, because it is paying for one building rather than two.

Furthermore, when we built the new Central library in Swindon we made sure that the opening hours were tied up with the footfall, which hon. Members have already discussed. Again, we ensured that there was a café environment at the heart of the library, so that people did not just pop in, grab their book and leave. Instead, people spend time using the café and the library as an enjoyable environment. We also created the library so that it could be opened in part, because I have seen some fantastic new flagship central libraries being opened across the country that have then proved to be simply too expensive to open for long hours. I went to one that had cost £15 million but it was only open for four hours on a Saturday in a town centre, which was dreadful. So, within the new Central library in Swindon an express zone has been built, so that at the non-peak times a chunk of the library can remain open, matching the available budget. Also, within the library there are areas for cultural events to take place, such as readings by authors and poets, and meetings involving different groups, because libraries should be a focal point for local communities.

To summarise now, I will talk about some of the opportunities for libraries. Many people have already mentioned volunteers, and they have an important role to play. It is right to say that volunteers cannot simply replace all traditional library staff. However, the best model is one where existing core library staff are transferred, so that those people who rely on an excellent library service in core hours can still go at those times. Nevertheless, we should not then lock the library doors for the rest of the week. We should empower local communities to take over the running of local libraries at those times.

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[Alison McGovern (Wirral South) (Lab)]

I congratulate my hon. Friend the Member for Wigan (Lisa Nandy) on securing this debate. I have been struck by the remarks of all the hon. Members who have spoken so far about how passionate we are about library services. In some sense, there is a shared vision that library services are part of our future and not a thing of the past.

A recent ten-minute rule Bill of mine argued that the 1964 Act, which covers library services, should be extended to cover related cultural services as well. That set down a marker and said that not only are cultural services important, but that the Act—limited though it is, and which protects library services—is important and that we should all stand up for it. During that debate, I explained that part of the reason why I am so passionate about libraries is that libraries were not always free in Liverpool. My grandfather used to steal books from Liverpool central library, but I have checked with my dad and apparently he put them back. It is good to use this opportunity to restore the reputation of the McGovern family.

I have two brief points that build on those that have already been made, and I hope that the Minister will respond to them. My first point is on the situation in which local authorities find themselves and how they might go about supporting libraries in difficult times. My second is on the role of the professional librarian and how we can support them and ask them to go further in what they do.

On local authorities, it was great to hear the comments of the hon. Member for North Swindon (Justin Tomlinson). I did not know that he was previously a leading member, but it is always important to hear from those who have been local authority members. I was a local councillor in the London borough of Southwark, and I learned a great deal from that experience. One thing that I learned is that the best way to make decisions is to consult widely, listen, marshal a great deal of research and think about a vision for the service that fits the needs of the locality. Never mind what central Government say, in dealing with a community, a town centre area or similar, we must ask what they need. We need to think hard about that, which is what the best local authorities do.

Unfortunately, local authorities face a crisis. If we think of local government as another Whitehall Department, it is the one that is under the most financial pressure, because it is being asked to make the deepest cuts and to deliver them in the shortest possible time. How will any leading member of a local authority have the time to do the work that I have just described in terms of understanding the picture of a locality and talking to community groups, especially in areas in which there is poverty? Those of us who have worked with communities that suffer great poverty know that one has to expend a lot of time getting to know people and understanding the issues. I am sure that that experience cuts across the Chamber.

That all takes time, effort and resources, which are three things that local authorities do not have. Local authorities are being forced to look at libraries from the wrong end of the policy telescope. Instead of working out how to deliver a long-term vision and to stack up the financial business plan behind that—either from co-location or from involving the private or voluntary sector—they are being forced to cut first and deal with a vision for the service after. Local authorities are being forced to say, “What can we possibly afford? Okay, well that is what we have to give people.” They do not really have a choice here. As much as it is wonderful to hear comments about the different ways in which we can do things—I absolutely support that—we must be real about the situation that local authorities are in.

I accept the comments made by my right hon. Friend the Member for Lewisham, Deptford (Joan Ruddock), who is very experienced at working with local authorities. We cannot say that local authorities are in position to do the kind of visionary job that we want them to when they are facing such severe cuts. One thing that the Government have done regarding the role of professional librarians, for which I give them credit, is to re-establish that it is important for politicians to assert trust in the professional. They have talked about trusting GPs and teachers, and they are right to do so. So let us start talking about trusting librarians.

[Anne Marie Morris (Newton Abbot) (Con)]

Does the hon. Lady agree that although the professional librarian is clearly a very important part of the make-up of the library service, the volunteer also plays a considerable part? As a result of reading the transcript of the debate, I would not want volunteers to feel undervalued because, at the end of the day, there are 17,000 people across the library service who give their free time and spend 500,000 million hours every year working in the service. Without them, some of the smaller rural libraries in particular would not survive. In Ipplepen in my part of the world, the old library has been closed and, without those volunteers, we would not be considering moving back to a new library resource in the local village hall.

[Alison McGovern]

Of course, volunteers are important. In fact, last Friday in my constituency, I met a volunteer archivist from Bromborough who does an amazing job. However, if she were here, she would say that, without a library service underpinning that work, it is impossible for volunteers to get the platform on which they need to stand to do the job they want to do. It is chutzpah to imagine that we can substitute volunteers for professionals rather than seeing them as an addition, as the hon. Member for Mid Dorset and North Poole (Annette Brooke) has said. That is what most volunteers themselves think that they ought to be. For example, the charity Volunteer Reading Help makes great play of the fact that it provides additional services to schools.

I shall move on, so that I do not take up too much time. We need to trust the professional librarian. In such difficult times, local authorities ought to listen to librarians. In my experience, the librarians that service my constituency in the areas of Heswall, Bromborough, Eastham and Bebington have been incredibly creative in getting other services—for example, the university of the third age—to use their buildings. The poet laureate, Carol Ann Duffy, has not once but twice visited Bromborough to encourage a love of poetry and reading. We want to support that kind of creativity but, at the end of the day, that takes a budget. I have already made comments about that. We need to say to local authorities that where they are looking to provide a better service, they must trust the professional librarians they have and encourage them to support volunteers. They should maintain the vision of the public library that hon. Members here today hold so dear and enable those professional librarians to do the job that they are qualified to do.

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[Mr Vaizey]

I will just finish my review, if the right hon. Lady does not mind.

My hon. Friend the Member for Aberconwy (Guto Bebb) reminded us that local authority library services are often debated and that the debate about the future of local libraries did not begin on 6 May 2010. The hon. Member for Wirral South (Alison McGovern), who has introduced a ten-minute rule Bill, reminded us again of her passion for libraries. My hon. Friend the Member for Newton Abbot (Anne Marie Morris) mentioned e-books, which are very important indeed. There are complicated issues surrounding e-books, not least to do with the future of this country’s publishing, which is our most important and successful creative industry. The hon. Member for Hartlepool (Mr Wright) ended the Back-Bench contributions by making an impassioned plea for me to intervene in the library service in his area.

The Labour party spokesman, the hon. Member for Ashfield (Gloria De Piero) made a wonderfully engaging speech, which ended with a series of questions for me, but let me also ask her a few questions. I would hate to think that her speech shared the same motivation as that by the hon. Member for Wigan, who revealed what was behind her speech in replying to an intervention when she said that “this is all politics”. The hon. Member for Ashfield asked whether I would guarantee the future of the Public Libraries and Museums Act 1964. Yes, unlike the previous Labour Government, who showed rank hypocrisy in publishing a document on the modernisation of the library service just as they were running out of time. Their Minister with responsibility for libraries published a document asking whether we still need a statutory library service. If Labour had been re-elected, it would have got rid of the statutory library service, but Opposition Members now shed tears for the library service. When I campaigned against the closures proposed by the Labour council in the Wirral, where were Opposition Members? Again, rank hypocrisy.

[Alison McGovern]

rose—

[Mr Vaizey]

I will finish my opening remarks.

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[Mr Vaizey]

I will certainly give my hon. Friend that commitment. I will explain exactly what the Government are doing in a minute. First, however, given that this is all politics, let me perhaps correct some of the impressions given by Opposition Members. The hon. Member for Wigan opened by saying that libraries in her local authority had no future.

[Alison McGovern]

I feel driven to intervene because the Minister mentioned Wirral, which is where my constituency is situated. Will he tell us why, if Labour is not committed to the 1964 Act, a Labour Secretary of State used it to inquire into what was happening in Wirral?

[Mr Vaizey]

The hon. Lady will have to ask him—first, because this is all politics and, secondly, because I asked him to do it; indeed, I had to push him, kicking and screaming, to do it.

Every local library is different, but there is a lot of good news on local libraries. For example, Wigan will potentially be part of the Greater Manchester future libraries pilot project, which has already identified 15% savings if the authorities involved work together. Despite the fact that the hon. Member for Wigan said that her libraries have no future, £1.5 million has been invested—