Student Loans Company Debate
Full Debate: Read Full DebateDepartment: Department for Business, Energy and Industrial Strategy
Alex Sobel
Main Page: Alex Sobel (Labour (Co-op) - Leeds Central and Headingley)Department Debates - View all Alex Sobel's debates with the Department for Business, Energy and Industrial Strategy
(7 years, 1 month ago)
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Joseph Johnson
We want the student repayment experience to be as simple, smooth and effective as possible, and it is striking that the level of complaints is as low as it is. Of course there will be complaints, such as that made to the hon. Lady by her constituent, and she is right to raise it. We want to learn from all student experience, and the SLC does learn from the relatively few complaints it gets—it is important to do so.
Alex Sobel (Leeds North West) (Lab/Co-op)
I have been in contact with Leeds University union about many cases, particularly those involving overpayment. One student was given incorrect information and made a repayment, but now cannot get a further loan, having been told by the SLC that he had made a voluntary repayment. Another student was given four years’ loan but was subsequently told that he did not meet the residency requirement, so the full amount has now been demanded, even though the SLC admits that that was its mistake. How will the Minister ensure that students are treated fairly when the SLC makes a mistake and students are already deeply in debt?
Joseph Johnson
Of course we want all students in repayment to be treated fairly by the SLC and we take the issue of overpayments particularly seriously. As I said in response to the hon. Member for Blackpool South (Gordon Marsden), we can expect to hear more on the theme of overpayments and the interaction between the SLC and Her Majesty’s Revenue and Customs in a couple of days’ time at the Budget.