(6 years, 1 month ago)
Commons ChamberI am sure that the hon. Gentleman fully appreciates that I cannot stand at the Dispatch Box and determine legislation right now with no thought of either what the House wants to do, or what those we would wish to consult—the victims—would like to happen. However, I can absolutely assure him that I am determined to grasp this awful problem and to stamp out bullying and harassment once and for all, wherever we see it in this place.
My Kilmarnock constituent Maureen Patterson had a number of issues with her employment and support allowance claim. In her opinion, during one phone call with a decision maker, the person on the phone was rude and disrespectful and used inappropriate language, which upset her. When that was followed up with a complaint, the call could not be checked, because the Department for Work and Pensions does not routinely record outbound calls—we can only guess why. May we therefore have a Government statement about the DWP making a simple procedural change to record all calls, not just incoming ones, to provide protection for vulnerable constituents?
The hon. Gentleman raises an important point. He could raise it with DWP Ministers directly in a parliamentary question, or if he wants to write to me, I can raise it on his behalf.
(6 years, 2 months ago)
Commons ChamberThe hon. Lady has been closely involved with the Government’s efforts on the serious violence taskforce and in bringing in a new crime reduction plan. She will be aware that a key focus for the taskforce has been prevention and ensuring that we avoid people getting into a life of crime and serious violence. I am not sure at the moment whether there will be a specific debate on that, but I will certainly take away her request. Obviously, she had a debate on this just last night and I am sure she was able to air her views then.
Last week, I met another constituent who was at the end of her tether with the Child Maintenance Service. My staff encounter the same poor service as my constituents: different advisers at each contact, conflicting information, wrong information, financial breakdowns that make no sense and the CMS not challenging the other partner sufficiently, with cases dragging on and on. The £50 compensation in some of these cases is insufficient for the stress caused. My office has even received information that breached data-protection laws. When we contact other MP helplines, they have real experts in resolution, but the CMS does not. When will there be a root-and-branch review of the CMS’s performance?
The hon. Gentleman raises an important constituency issue, as he often does, and he is right to do so. If he wishes to write to me, I can refer the matter directly to Ministers.
(6 years, 3 months ago)
Commons ChamberThe hon. Gentleman will be aware that fees for visas and immigration-related matters are there to fund the service—the administration. He is not right to suggest that that is profiteering. The fee is there to fund a public service. If he wants to raise his specific concerns around particular constituency issues, he might either like to seek an Adjournment debate or, if he wants to write to me, I can take it up with Home Office Ministers for him.
My constituent, Drew Clark, while still grieving the loss of his wife, received a letter from the Department for Work and Pensions demanding that, following her death, he repay some personal independence payment money. As Members can imagine, he was so disgusted that he ripped up the letter. My office tried to get a copy of that letter from the DWP, but was advised that, due to the automated process that sends the letter out, copies are not available. Surely we can program a system that records correspondence and, more importantly, have a system that includes compassion and common sense once a death is notified and that moves away from saying:
“We have a duty to collect overpaid public funds.”
At least there has now been a concession, and the DWP is no longer going to chase the paltry £142, but may we have a statement from the Leader of the House on changes that the Government plan to make to this system?
I am sorry to hear about the experience of the hon. Gentleman’s constituent. He will be aware that we have DWP questions on 15 October—in the second week back—when he might like to take up that issue directly with Ministers.
(6 years, 3 months ago)
Commons ChamberThat is a really good point. We all have experiences of being sold extras that then somehow do not happen when we try to claim on them, so the hon. Lady raises a very important point. Again, I encourage her to raise that with Treasury Ministers next week.
My constituent Andy Woodburn’s mother-in-law Nadia is Ukrainian, and her last visit to the UK coincided with Russian disruption in Ukraine. As Home Office advice was not to travel at that time, Nadia stayed longer than her visa and applied for leave to remain, but she returned home as soon as she possibly could. She then applied for a family visa but was turned down because she did not properly highlight the withdrawn application. I have asked for a review of the decision, but immigration officials are sticking to their guns. Will the Leader of the House make a statement, outlining what options are available to me as a parliamentarian to help Nadia get a visa to visit her young grandchildren?
I congratulate the hon. Gentleman on raising this constituency case—it is something that he often does in this place. If he wants me to take up the matter with Ministers on his behalf, perhaps he can write to me with the details.
(6 years, 5 months ago)
Commons ChamberThat sounds like a very sparky report—[Interruption.] Sorry. Certainly, the hon. Lady is raising a very important issue. Household fires are devastating, as we saw in the tragic Grenfell disaster, and she is right to raise this very important issue. I sincerely hope that, come the autumn, she can at least seek a Back-Bench debate so that hon. Members can share their experiences.
A veterinary practice in my constituency has plugged the skills gap by employing an Australian vet on a youth mobility visa, but the problem is that the visa runs out in September. It is well known that there is a shortage of vets in the UK, but the cap on tier 2 visas is causing vets problems in getting visas so that they can continue working. May we have a statement about the merits of exempting vets from the cap altogether, and, more importantly, about how I can expedite a decision so that Jock Patterson can continue working in my constituency rather than being sent home to Australia?
The hon. Gentleman raises an important constituency issue, as he often does, and he is right to do so. I suggest that he takes up that specific issue directly with Home Office Ministers or, if he wants to write to me, I can do so on his behalf.
(6 years, 5 months ago)
Commons ChamberThe hon. Lady might appreciate that it is slightly above my pay grade to decide the itinerary of the President of the United States. I do take her point that, often with these types of visits from Heads of State, it is very difficult for them to go to all the parts of the country that we would like them to visit. Nevertheless, this will not be the last time, and I suggest that she make her views known to the Foreign Office direct and she can put in that bid very early on.
My constituent, Mr Robb, was diagnosed with cancer in 2015, and he was subsequently awarded contribution-based employment and support allowance. In September, he qualifies for his state pension, but he is having to undergo another ESA questionnaire and attend a work capability assessment. His doctor is annoyed, too, because he is having to complete a Department for Work and Pensions form outlining my constituent’s medical conditions—all for a benefit that my constituent will not access until he gets his pension. May we have a statement about introducing a Government policy with a cut-off date for benefit reassessments when people are approaching pension age?
The hon. Gentleman raises a very specific constituency case, and I am very sympathetic. If he would like to write to me, I would be happy to take it up directly with Ministers on his behalf.
(6 years, 5 months ago)
Commons ChamberMy hon. Friend should be reassured to know that the Prime Minister made clear her determination to fly the England flag for England’s women as much as England’s men, and indeed for all nations of the United Kingdom. We support our sporting teams. It is a great pleasure that we all come together to share the enjoyment of our national sporting teams.
After suffering domestic abuse and with the support of the police, my constituent was able to leave the home she shared with her partner, but the bank refused to allow her to take her name off the mortgage without his permission. Of course, he would not give permission and he blocked the sale of the house. After five years of her not paying the mortgage, the bank repossessed and sold below the market rate, leaving her with a £35,000 debt. Can we have a statement outlining what help can be given to my constituent and what can be done to make banks fulfil their moral duty as well as their legal duty?
I have a vague recollection that the hon. Gentleman has raised exactly this point before about dual signatures—
No? Well, certainly another Member has. I am extremely sympathetic to the need to ensure that co-signatories in an abusive relationship can separate. It is unacceptable otherwise. If he wants to write to me with the details of the case, I can forward them to the Department for a substantive reply.
(6 years, 6 months ago)
Commons ChamberI can only say that I personally found it a great shame that the Westminster leader of the Scottish nationalists lost his opportunity to vote yesterday, and, moreover, lost his opportunity to propose an urgent debate. Many of the hon. Lady’s colleagues also missed their opportunities to put questions to the Prime Minister. The hon. Lady may feel that that was a good trade, but many people in Scotland will feel that their representatives at Westminster should be representing their interests in this place.
On Saturday I visited my local branch of the Samaritans, and I pay tribute to the good work that they do in helping people in times of trouble.
I have been at the funeral of the son of one of my best friends, who committed suicide. I have been at the funeral of one of my early childhood friends, who committed suicide. My office recently had to help a constituent to get his son sectioned for his own safety because he was suicidal. I too want to put on record my disgust at the hon. Member for Bridgwater and West Somerset (Mr Liddell-Grainger) for shouting that suicide was an option for the Westminster leader of the SNP to consider. That was completely out of order. Will the Leader of the House make a statement about what is being done to educate Members in relation to their behaviour, and will she acknowledge that a complaints procedure in itself is not enough to change the behaviour of some people?
Let me first join the hon. Gentleman in commending the Samaritans for the amazing work that they do. Let me also convey my real sympathy and commiserations in respect of the awful suicides that are taking place throughout the country, and the two that he specifically mentioned. It is an appalling scourge. We are seeing an increase in the number of suicides, particularly among young men. I think we have already made it clear that all Members should be very careful in their use of language in order not to offend or upset those who are listening to us, but I also think we should all do everything possible to try to improve the work done in communities and in our mental health services to improve the mental wellbeing of young people.
(6 years, 6 months ago)
Commons ChamberI would be delighted to visit my hon. Friend’s constituency and to take part in some of his loneliness events. I and many colleagues have prioritised trying to alleviate loneliness in our constituencies and the kind of get-togethers, coffee mornings and community events that take place do so much on that. I congratulate my hon. Friend on his work.
By any logic, with 420 people investing in the fraudulent £19 million Corran hotel development, it should be seen as a collective investment scheme, but the Financial Conduct Authority refuses to recognise it as such, so will the Leader of the House make a statement outlining how we can get the FCA to take the proper action?
I am not entirely familiar with this issue. It seems to me that it is a question for the FCA, possibly via the Treasury. If the hon. Gentleman wants to write to me about it, I can look into what more he can do.
(6 years, 6 months ago)
Commons ChamberThe hon. Lady raises a very important point. She will be aware that the Government intend to carry on all free trade agreements to which we have been a party as a member of the EU once we have left the EU. That is our very clear intention. She will also be aware that legislation is currently under way to give effect to those changes. Nevertheless, she raises a very important point, and I encourage her to seek at least an Adjournment debate, or perhaps a Westminster Hall debate, so that she can raise any particular questions she has directly with Ministers from the Department for Exiting the European Union.
My constituent Stephen Benzie was in hospital for two and a half months, including periods of being in and out of a coma, and the DWP’s reaction to that was to stop paying his jobseeker’s allowance, rather than giving him a discretionary 13-week extension. He is now on universal credit, but the DWP is refusing to backdate the payments beyond a period of one month. May we have a statement so that the Government can outline whether they think this is a fair system, and can we get an apology for my constituent and a promise to review the backdated period so that he does not lose the money he is entitled to?
I am sorry to hear about the hon. Gentleman’s constituent, and I hope that he is now well on the way to recovery. The hon. Gentleman often raises significant constituency issues, and he is absolutely right to do so. I am sure he will appreciate that the Government always need to balance value for the taxpayer and what is fair to the taxpayer with what is fair for the recipient of benefits. He will be aware that when somebody is in hospital, their payments quite often cease for the period during which they are being looked after in hospital, but if he has concerns about this case, I urge him to take it up directly with Ministers.