Business of the House

Alan Brown Excerpts

Thursday 25th October 2018 Commons Chamber

[Andrea Leadsom]

I am sure that the hon. Gentleman fully appreciates that I cannot stand at the Dispatch Box and determine legislation right now with no thought of either what the House wants to do, or what those we would wish to consult—the victims—would like to happen. However, I can absolutely assure him that I am determined to grasp this awful problem and to stamp out bullying and harassment once and for all, wherever we see it in this place.

[Alan Brown (Kilmarnock and Loudoun) (SNP)]

My Kilmarnock constituent Maureen Patterson had a number of issues with her employment and support allowance claim. In her opinion, during one phone call with a decision maker, the person on the phone was rude and disrespectful and used inappropriate language, which upset her. When that was followed up with a complaint, the call could not be checked, because the Department for Work and Pensions does not routinely record outbound calls—we can only guess why. May we therefore have a Government statement about the DWP making a simple procedural change to record all calls, not just incoming ones, to provide protection for vulnerable constituents?

[Andrea Leadsom]

The hon. Gentleman raises an important point. He could raise it with DWP Ministers directly in a parliamentary question, or if he wants to write to me, I can raise it on his behalf.