To match an exact phrase, use quotation marks around the search term. eg. "Parliamentary Estate". Use "OR" or "AND" as link words to form more complex queries.

Keep yourself up-to-date with the latest developments by exploring our subscription options to receive notifications direct to your inbox

Written Question
Pension Credit
Tuesday 12th November 2024

Asked by: Adrian Ramsay (Green Party - Waveney Valley)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what information her Department holds on average waiting times for decisions on (a) offline and (b) digital Pension Credit applications.

Answered by Emma Reynolds - Parliamentary Secretary (HM Treasury)

We are unable to provide Pension Credit average waiting times for decisions separately for offline and digital claims. Average Actual Clearance Times are measured weekly. The table below shows Average Actual Clearance Times (AACT) from the end of week commencing 2nd September to the end of week commencing 21st October, in working days.

DWP currently works to a planned timescale of 50 working days to clear Pension Credit claims.

Source

02/09/24

09/09/24

16/09/24

23/09/24

30/09/24

07/10/24

14/10/24

21/10/24

Winter Fuel Payment Dashboard

Pension Credit Claims AACT

26

26

26

25

33

37

44

52

Please note.

  • The data shown is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard.
  • These figures will not align to previous PQ responses due to retrospective updates as the data is sourced from live systems.