Mobile Phone Signal (Fownhope)

Adam Afriyie Excerpts

Tuesday 6th January 2015 Commons Chamber

[Bill Wiggin]

My hon. Friend is absolutely right. He cannot begin to imagine my delight when our new coalition Government chose Herefordshire to be one of the four pilot schemes for the roll-out of superfast broadband. The whole point of a pilot scheme is that one learns from one’s experiment—but oh no, so pleased were the Government with the pilot scheme that they decided roll it out everywhere, irrespective of how well it was working. At this point, people who had fallen into the pilot scheme areas for superfast broadband found that they were not at an advantage any more and very quickly became at a disadvantage. Instead of receiving superfast broadband by 2015, perfectly timed, with all the political intuition required of a Government, to coincide with the general election, we will not get our superfast broadband in Herefordshire until 2016.

That is of course a bitter disappointment to me, but more so to the people who live in places such as Fownhope who could have seen a better use of technology to piggy-back a better mobile phone signal from a superfast broadband link. This is particularly bizarre given the fantastic military infrastructure we have in Herefordshire, and the broadband delivery to all our schools. The superfast highway does exist. It is not a magic thing that needs to be created; it is there and we have not managed to exploit it in the way that we should have done. I extend my total sympathy to my hon. Friend for having to lean out of the window for a signal. In my house, an orange signal means that one has to lean out of the bathroom window, but luckily O₂ is more effective.

[Adam Afriyie (Windsor) (Con)]

I apologise for missing the first few moments of my hon. Friend’s remarks. I can bear testimony to the fact that in Fownhope in his constituency, which I visited very recently, one could not only not lean out of a window for a signal but not lean anywhere because there was no signal at all. I very much welcome this debate and value his contribution.

[Bill Wiggin]

I could not be more grateful to my hon. Friend, not only for visiting my constituency but for staying at the Greenman pub, a wonderful place in Fownhope, when he came to see me. He is absolutely right. Despite what everybody who has a vested interest says, the people who go to Fownhope or live there will find that they cannot use their mobile phones.

My constituents have told me that there are more problems in North Herefordshire with all four mobile operators. Although EE and Vodafone top the list of operators I have been contacted about, my constituents have problems with phone signals in Stretton Grandison, Much Cowarne, Lugwardine, Wellington, Kington, Kingsland, Lingen, Burghill, Much Marcle, Linton, Bromyard and Wigmore—from Withington to Bodenham, Almeley, Stretton Sugwas, Bartestree, Leintwardine, Orleton, Eardisley, Winforton, Ledbury and Colwall.

One constituent highlighted the problem that when they buy a phone there is no way of knowing whether it is going to work when they get it home, and said that they would like a trial period to be introduced for those living in rural areas. To be fair to my constituents, I tested this. If someone has seven days to test their phone before returning it, they will usually find that their SIM card arrives on the eighth day so they cannot possibly do so. They should be able to take their device home and ensure that they will have reception before they are committed to a purchase. That is a very helpful suggestion which I hope will be taken up commercially.

It may also be worth considering introducing reduced rate tariffs for those living in rural areas where it is known that there is a poor signal from the operator that the contract is held with. There is nothing like the power of the market to motivate these companies. Knowing that they will get a lower rate if they do not provide a decent signal to people’s addresses might be just the little whip that they need to spur them into action. It is clear to me that all four mobile network operators desperately need to invest and improve their infrastructure in North Herefordshire so that my constituents can make and receive calls and texts.

As I said, I am not satisfied by the process by which mobile reception is predicted across the country. Ofcom relies too much on the data maps that are provided by the phone operators, the accuracy of which is often questioned. Ofcom accepts that there will always be cases where there is no coverage where predicted and some coverage where none is predicted. Ofcom’s “Infrastructure Report 2014” states:

“The maps of mobile coverage produced by operators are based on theoretical models…that are broadly accurate overall but can never be absolutely accurate in predicting coverage at a specific location.”

Indeed, Ofcom is currently looking into new methods by which it can predict mobile phone reception. It is planning to continue to refine and develop coverage and other performance statistics, with the aim of reflecting as closely as possible what consumers are actually experiencing.

Ofcom’s 2014 report suggests that partial not spots are of greater concern than full not spots, with 16% of UK premises being partial not spots for indoor coverage. Indeed, while 2G networks operated by EE, O₂ and Vodafone provide similar total levels of coverage of the UK, the three networks do not perfectly overlap, which leads to partial not spots. Ofcom’s data suggest that, although all three networks cover 90% of UK premises indoors, the imperfect overlap means that 16% of UK premises indoors are covered by only one operator.

I am pleased that a number of operators are now trying to utilise various technologies to bring a signal to rural communities. However, I do not want that to deter them from investing in and upgrading their networks in rural areas. In Cumbria, EE has connected all 129 house- holds in Sebergham by trialling a new micro-network technology. The new micro-network wirelessly connects small mobile antennas to a suitable nearby site, without the need for cabling, dramatically improving the economics of connecting hard-to-reach areas. I understand that micro-networks can connect communities of about 100 to 150 homes and businesses across an area of about 0.5 square miles with just three or four small antennas, which EE claims can be installed on any building in just a few hours without a requirement for planning applications. EE announced in December that by the end of 2017 it wants to connect more than 1,500 rural communities using that micro network technology.

Fownhope now looks set to benefit from similar work being done by a different mobile network operator. Following my meeting with the Secretary of State in October, I wrote to the residents of Fownhope to encourage them to consider applying for Vodafone’s rural open sure signal programme. Rural open sure signal works with a local broadband connection to create a 3G signal which a mobile phone can pick up as long as it is within range. Each open sure signal unit provides up to 500 metres of 3G coverage, with Vodafone usually installing four in each community.

Following my recommendation that residents apply to Vodafone, I am very pleased that Fownhope is now one of 100 communities that has been selected for the project. However, for rural open sure signal to work there needs to be a minimum internet connection of at least 4 megabits per second.

The broadband connection in Herefordshire is currently being improved by the Fastershire project, run by BT with Herefordshire and Gloucestershire county councils. Area 11 of the Fastershire plan, which includes Fownhope, has been surveyed and planned and the roll-out started ahead of the expected date of 30 June 2014. Fastershire expects the majority of work to finish by 30 June 2015, with further work expected to be completed by December 2016. Once the Fastershire work is complete, Fownhope should be able to access faster broadband with a minimum speed of 2 megabits per second.

EE checked its network in Fownhope and believes it provides good 2G and 3G signal outdoors. It will shortly launch wi-fi calling, which will enable any wi-fi to carry voice calls seamlessly from cellular coverage should the latter drop out. That will markedly improve any areas where there is poor indoor coverage.

The Government recently signed a deal with the four mobile network operators on improving mobile phone coverage and I think we will all be happy to talk through the specifics of that deal over the coming weeks. As part of that, the Government are looking at reforming the electronic communications code, which governs land access rights for building new masts and maintaining existing ones. That is essential to meeting higher coverage ambitions.

Overall, EE has privately invested £17 billion since 2000, building the UK’s biggest and fastest mobile network. EE could almost have written this speech itself! Its 2G voice coverage reaches more than 99% of the population, 3G coverage 98%, and superfast 4G coverage is on course for 98% by the end of this year.

We need the mobile network operators to invest in their networks. That is the only way reception will be improved significantly in rural areas such as my constituency. Vodafone is planning to invest £1 billion in its network this year, as part of a development plan to bring voice and mobile internet coverage to 98% of the UK population. I am very pleased that it plans to increase the number of households and businesses in north Herefordshire that can receive a good-quality outdoor voice and mobile internet signal from about 75% to 95%.

O₂ acknowledges that its service in Fownhope is currently not good, with its nearest mast more than 5 km away, but it claims it will invest in the area in 2016. O₂ says it is investing £1.5 million a day in its network to upgrade existing 2G and 3G networks, in addition to switching on 4G. In 2016, it intends to make improvements to the service in the Fownhope area so that 2G is available indoors. It also intends to make 3G available indoors and outdoors, and 4G available outdoors.

In its communications with me, Three has been unable to specify when it will improve its coverage in Fownhope. However, it has suggested that my constituents will benefit from its pledge to cover 98% of the UK population by the end of 2015.

After my meeting with the Secretary of State in October, I was hopeful that mobile reception in north Herefordshire would benefit from his plans to implement roaming. With roaming enabled, residents’ mobile phones would automatically switch between networks to find the best reception when they lost signal. That would allow someone with a phone on Three to pick up an O₂ or a Vodafone signal.

However, roaming was not to be. On 18 December, the Secretary of State announced that his plans for roaming had been dropped, and that he had instead signed

“a landmark, legally binding, deal with the UK’s mobile operators, securing £5bn of investment into infrastructure and committing each of them to 90 per cent geographic coverage of the UK by 2017.”

I understand the deal means that full mobile coverage—where every operator provides signal—will increase from its current level of 69% to 85% of geographical areas by 2017. As a result, the number of both partial and total not spots will be vastly reduced, improving consumer and business experience all around the country.

I have yet to see detailed plans on how that commitment will benefit my constituents and our great county, which has suffered from unacceptable mobile reception for too long. However, I join the Secretary of State in welcoming the fact that the mobile operators have committed to the agreement voluntarily. I am also pleased that, owing to the legally binding nature of the agreement, sanctions can be imposed if the operators do not undertake the work they have agreed to do.

I understand that the Secretary of State believes this deal will be better for the country than national roaming. The deal locks in guaranteed investment, and ensures that competitive pressure will still exist between operators. The Government believe the deal will ensure that the UK’s mobile coverage is among the best of any European nation, while making it easier for people to communicate and for business to compete and grow.

I look forward to seeing details in the coming weeks and months of how the agreement will improve signal in not just Herefordshire, but in Fownhope specifically. Its residents, who are good people, are paying the same, so they deserve the same. It could well be that 4G is the solution for the last 5% of broadband coverage that we all need. I urge the Minister to take this opportunity to do everything he can to put more pressure not only on mobile phone providers but on BT to provide the one thing we all want—in the 21st century, it is our right—and that is our ability to communicate.