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Written Question
Disability: Coronavirus
Friday 24th September 2021

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps the Government is taking to measure the effect of the covid-19 outbreak on people with disabilities.

Answered by Chloe Smith

We are committed to ensuring all disabled people can play a full role in society. That is why we published the National Disability Strategy on 28 July which takes into account the impacts of the COVID-19 pandemic on disabled people and focuses on the issues that disabled people say affect them the most in all aspects of life.

The impact of COVID-19 on disabled people, and those with health conditions, continues to be monitored across Government using a range of sources including regular engagement with disabled people and disability stakeholders to ensure the needs of disabled people are considered in the Government’s response to, and recovery from COVID-19

The Disability Unit is also working with the Office for National Statistics to improve our understanding of the impact of COVID-19 on disabled people.

We are learning as much as we can, as quickly as we can about this virus, who it affects and how best to keep everyone safe from it and protect those who may be more vulnerable than others.


Written Question
Personal Independence Payment
Thursday 23rd September 2021

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what recent assessment she made of the change in average waiting time for decision on personal independence payments (a) applications and (b) appeals.

Answered by Chloe Smith

We are committed to ensuring that people can access financial support through Personal Independence Payment (PIP) in a timely manner and reducing customer journey times for PIP claimants is a priority for the Department. We always aim to make an award decision as quickly as possible, taking into account the need to review all available evidence.

Processing times can vary reflecting factors including customer demand, operational resource and timescales for different parts of the process. In particular, the COVID-19 pandemic has caused distortion and work is ongoing to manage the recovery. This includes allowing a longer deadline for return of the PIP2 questionnaire for claims made between late February and late May 2021; these claims have now started to reach clearance.

Processing times for new PIP claims in July 2021 (most recent data available) are similar to levels a year ago.

The latest published statistics show that the waiting time for PIP appeals has come down: the average waiting time for PIP Tribunals in April to June 2021 was 27 weeks, a decrease of 4 weeks compared to the same quarter in the previous year.

In the vast majority of PIP cases DWP makes the right decision, meaning they never go to appeal, and through recent improvements to our decision-making we are ensuring that disabled people get all the support they are entitled to as quickly as possible. DWP and HMCTS, who administer social security appeals, continue to work together to reduce the length of time it takes for appeals to be heard. Where appeals are made, waiting times generally can fluctuate temporarily and geographically, owing to a number of variable factors, including volumes of benefit decisions made locally, availability of medical/disability members, venue capacity and the complexity of the issue in dispute. Any disparity in waiting times is monitored and investigated locally.


Written Question
Energy: Prices
Thursday 23rd September 2021

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, in the context of the potential increase in energy bills, what steps she is taking to help ensure that (a) universal credit and (b) legacy benefit claimants will be able to afford heating over winter 2021.

Answered by Guy Opperman

Working age benefits, which include legacy benefits, were increased by £1bn (1.7 per cent) from April 2020 and received a further £500m (0.5 per cent) increase from April 2021 as part of the Government’s annual up-rating exercise (both figures in cash terms).

DWP also provides support to help meet the additional costs of heating through the Cold Weather Payment and Winter Fuel Payment schemes.

The Cold Weather Payment scheme helps vulnerable people in receipt of certain income-related benefits to meet the additional costs of heating during periods of severe cold weather. Cold Weather Payments are targeted at those in receipt of eligible benefits with a pension element or disability component or where there is a child under five in the household.

Under the Winter Fuel Payment scheme, somebody who has reached State Pension Age and is under age 80 will receive £200 to help pay heating bills; rising to £300 for households with somebody aged 80 and over. This is a significant contribution towards a household’s winter fuel bill.

The Warm Home Discount administered by BEIS also provides short-term support with energy bills through rebates, helping households stay warm and healthy in winter. The Warm Home Discount scheme currently provides over 2 million low-income and vulnerable households with a £140 rebate off their winter energy bill. Warm Home Discount funding for the 2021/22 year is worth £354m.


Written Question
Universal Credit: Pilot Schemes
Tuesday 21st September 2021

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps she has taken to progress the Universal Credit pilots.

Answered by David Rutley

The pilot that had been active in Harrogate was suspended as the Department focused on delivering its part of the Government’s ongoing response to the COVID-19 pandemic. Prior to its suspension, the emphasis of the pilot was to assist with developing the design of the Move to Universal Credit service and its processes, to provide the best possible support for claimants who are moved to Universal Credit.


Written Question
Social Security Benefits
Tuesday 21st September 2021

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment has she made of the (a) adequacy of the rate of legacy benefits and (b) benefits of extending the £20 uplift in Universal Credit to legacy benefits.

Answered by David Rutley

No assessment has been made. There is no objective way of deciding what an adequate level of benefit should be as everyone has different requirements. Income related benefit rates are not made up of separate amounts for specific items of expenditure.

The Government has always been clear that the £20 increase was a temporary measure to support households affected by the economic shock of Covid-19. It has always been the case that claimants on legacy benefits can make a claim for Universal Credit if they believe that they will be better off.

Working age benefits, which include legacy benefits, were increased by £1bn (1.7 per cent) from April 2020 and received a further £500m (0.5 per cent) increase from April 2021 as part of the Government’s annual up-rating exercise (both figures in cash terms).

Claimants on legacy benefits can make a claim for Universal Credit if they believe they will be better off. The Government encourages anybody to go on GOV.UK and use one of the independent benefit calculators to check carefully their eligibility, because on applying for Universal Credit their entitlement to legacy benefits will cease and they will not be able to return to them in the future. Neither DWP nor HMRC can advise individual claimants whether they would be better off moving to Universal Credit or remaining on legacy benefits. They can get help through the government funded Help to Claim scheme as well as the Citizens Advice and Citizens Advice Scotland.

Since July 2020, a two-week run-on of housing benefit, income support and income-related employment and support allowance and income-based jobseeker’s allowance is paid to eligible claimants to provide additional support to move to Universal Credit.


Speech in Commons Chamber - Wed 15 Sep 2021
Universal Credit and Working Tax Credits

Speech Link

View all Helen Hayes (Lab - Dulwich and West Norwood) contributions to the debate on: Universal Credit and Working Tax Credits

Written Question
Social Security Benefits: EU Nationals
Wednesday 8th September 2021

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of claimants granted pre-settled status under the EU Settlement Scheme who will lose access to benefits; and what support her Department is putting in place in those cases.

Answered by Justin Tomlinson

The Home Office’s EU Settlement Scheme (EUSS) allows EU citizens to apply for an immigration status and ensure that they have the right to live, work and access income based benefits. EU citizens may be granted settled or pre-settled status, depending on whether they have been resident in the UK for a continuous period of more than five years.

EU citizens with pre-settled status have the same access to benefits as they did prior to the introduction of the EU Settlement Scheme (EUSS). They will satisfy the right to reside element of the Habitual Residence Test and can access benefits if they are exercising a qualifying right to reside, such as a worker or self-employed person, and are habitually resident in the UK.

As long as an individual continues to exercise a treaty right, those with pre-settled status can continue to access benefits. Moving from pre-settled status to settled status will not result in losing benefits if the application is made in time.


Written Question
Universal Credit
Monday 5th July 2021

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 17 May 2021 to Question 815 on Universal Credit, when the managed migration pilot in Harrogate will resume.

Answered by Will Quince

I refer the Honourable Member to the Answer of 17 May 2021 to Question 815. A date for the resumption of Move to UC will be determined in due course.


Written Question
Universal Credit
Monday 5th July 2021

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 17 May 2021 to Question 815 on universal credit, what plans she has to bring forward further regulations to enable the migration of the remaining legacy benefit caseload to universal credit.

Answered by Will Quince

This is currently under review.


Written Question
Universal Credit
Monday 5th July 2021

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 17 May 2021 to Question 815 on Universal Credit, whether her Department plans to transfer up to 10,000 people from legacy benefits to universal credit as part of the migration pilot as announced on 11 March 2019.

Answered by Will Quince

This is currently under review.