Passport Applications
Debate between Yvette Cooper and Hywel Williams(10 years, 6 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Yvette Cooper
The Conservatives have been in government for four years. They cannot simply blame history to explain why things have gone wrong this time.
Hywel Williams (Arfon) (PC)
The right hon. Lady will be pleased to know that there is a Welsh language helpline. However, Sian Burton, my constituent, applying for a passport for her son, called the Welsh language helpline repeatedly over several days and never managed to get through to an adviser. She was eventually put through to an English-speaking adviser. She speaks English and so eventually collected the passport from Liverpool. She told me that staff in the Liverpool office were friendly and helpful, but clearly under very great stress. She is going on holiday this afternoon—she is flying now.
Yvette Cooper
I wish the hon. Gentleman’s constituent a good holiday after the stress she has endured.