Postal Services Bill
Debate between Viscount Tenby and Lord Rowe-Beddoe
Viscount Tenby
My Lords, I support the amendment in the name of my noble and gallant friend Lord Bramall and others. In doing so, I confess that I will be singing from the same song sheet as my noble friends Lord Cameron and Lady Howe. On the basis that a good song bears singing again, I make no apology for returning to the theme.
The Government have stated that they will not add to the 5,000 or so closures to the network so sadly seen in recent years, but I suggest that they are being a little disingenuous. There is more than one way to skin a cat. Let me explain. Conditions can be created that may make it difficult for some sub-postmasters to continue to trade profitably. For example, there may be the withdrawal of the ability to offer road tax renewals, as the Minister referred to earlier, or to facilitate the postage of packages over a certain weight. It has just been announced, for good measure, that the contract in respect of pension and benefit cheques has been awarded to Citibank, which is to subcontract to Paypoint, a company that works through newsagents and garages. This is a decision that has been described as “bitterly disappointing” by the National Federation of SubPostmasters, while the spokesman for Consumer Focus has been quoted as saying that,
“Government has committed to making the Post Office the ‘front office’ for public services. The decision … seems out of step with that”.
Most of these sub-post offices combine retail outlets with postal counter services, certainly in the suburbs but mainly in rural communities. They provide a lifeline for the increasingly large element in our population of the elderly and often infirm. It is no good talking to such citizens about electronic gadgetry and the like. They want to be able to access the outlets without recourse to a car, and to experience tried and trusted procedures when they get there. The lifeline that the retailer needs to maintain is a viable business. What is additionally important from their point of view is that, arising from these services, these shoppers also buy the often-quoted packet of cornflakes and more besides. These sub-post offices are the very outlets that the Post Office should be seeking to support with the introduction of new products and services. They are indeed the jewel in the crown, and this amendment seeks to protect that jewel properly.
Lord Rowe-Beddoe
My Lords, I support the amendment in a general way. During the course of today, your Lordships have understood that many of these amendments are interrelated and we have seen much repetition. I am greatly relieved to have heard the Government’s response to many of the amendments. My concern at Second Reading was that I wanted a definition of “programme of closure”—“programme” being the operative word—and what that means. Now we know that we are talking about a network of 11,500; the Government have made themselves clear, and the Minister has repeated that on a number of occasions.
The amendment tries, as many have done previously, to provide a safeguard. I am convinced that the government commitment is there, but we are talking about a few years from now. What safeguards do we require? Subsections (3)(a) and (3)(b) of the amendment suggest that there should be consultation, which always goes back into the Secretary of State’s report—we know all that. We are not trying to take away a commercial responsibility from the company running the Post Office; rather, we seek to mix the commercial responsibility with preserving the intention of the Bill, particularly this part of it.
The amendment concerns—this has been said very eloquently by noble Lords all round the Committee—the importance of our post office network in terms not only of the business itself but of its great social importance to the community. That is where the many amendments to the Bill are headed. They all seek some form of safeguard while realising that a Government cannot safeguard something which will make the business—be it Royal Mail or Post Office Ltd—a commercially unviable proposition. I support the amendment, specifically subsections (3)(a) and (3)(b). I hope that the Minister will understand these concerns. This is a common theme; that is all I can say. I have listened very carefully to the speeches made today and their common theme is that of seeking safeguards.