HM Passport Office

Debate between Baroness May of Maidenhead and John Leech

Thursday 12th June 2014 Commons Chamber

[Mrs May]

I recognise that some people have paid sums of money to ensure that their passport application was upgraded, and I have indicated that for urgent travel in the future we will be doing that free of charge. I recognise that people have had those difficulties, and that there are still people with applications in the system that are concerning them. That is why we have taken the steps outlined today.

[Mr John Leech (Manchester, Withington) (LD)]

Like other Members, I have had numerous cases of people who were waiting for their passports. Fortunately, they have all been sorted out, although at very short notice in some cases. It is clear that cases are dealt with differently when people go to their MPs. How can we ensure that people who do not go to their MPs receive the same service and have their complaints dealt with in the same way as if they had gone to their MP?

[Mrs May]

MPs take up issues in many areas of activity, and they are dealt with perhaps more expeditiously than they would be normally. That is an aspect of the issues that we deal with in our constituency surgeries and so forth. However, the hon. Gentleman is right: we must ensure that information and advice is provided and that when people complain and apply to the Passport Office and raise an issue about their passport, they are dealt with properly and quickly and get the proper information. That is why more staff have been brought in to answer general inquiries, which are often from people chasing the progress of their passport. The Passport Office is making every effort to ensure that people get the service they require, so that it is not necessary for people to go to their MPs or feel that that is the only way they can get that service.

UNHCR Syrian Refugees Programme

Debate between Baroness May of Maidenhead and John Leech

Wednesday 29th January 2014 Commons Chamber

[Mrs May]

I thank my hon. Friend for her question. It is indeed the case that the voluntary sector will play an important role. The prime focus of interaction in various parts of the country—on, for example, ensuring that accommodation is available—will be local authorities, but voluntary groups will have a very important role to play. Indeed, it is part of the Government’s ethos to look to work with voluntary groups, because of the quality of support that they can give in such circumstances.

[Mr John Leech (Manchester, Withington) (LD)]

Following on from that point, may I urge the Home Office to discuss with the sizeable Syrian community around the UK what help and support it can give to incoming refugees?

[Mrs May]

I thank my hon. Friend for that important point. When people come to another country in these circumstances, when they are fleeing from violence and are particularly vulnerable, working with those who have a similar background and who will be able to welcome them here to the UK is an important part of our work.

Olympics (Security)

Debate between Baroness May of Maidenhead and John Leech

Monday 16th July 2012 Commons Chamber

[Mrs May]

The HMIC report was on LOCOG’s security planning capabilities. It was a not a review of G4S. It outlined a number of steps that LOCOG needed to take to plan and manage the delivery of the venue security responsibilities. That predated the decision to increase the number of venue security personnel. A further report was commissioned from HMIC in February, and it said that it was reassured that LOCOG had plans in place to resolve any issue expeditiously. Issues were raised in those reports, but all those who were required to act on them did so.

[Mr John Leech (Manchester, Withington) (LD)]

Will the Home Secretary investigate claims that existing G4S staff in other parts of the country have been given the opportunity to fill Olympic security posts only if they take annual leave, despite the massive shortage?

[Mrs May]

My hon. Friend raises an issue that has not previously been raised with me. I will look into it, but it is of course for G4S to decide how it will provide the numbers. It has had significant difficulties in scheduling both existing staff and the new staff that it is bringing in, but I have noted his point.