John Leech
Main Page: John Leech (Liberal Democrat - Manchester, Withington)Department Debates - View all John Leech's debates with the Home Office
(9 years, 10 months ago)
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Mrs May
I recognise that some people have paid sums of money to ensure that their passport application was upgraded, and I have indicated that for urgent travel in the future we will be doing that free of charge. I recognise that people have had those difficulties, and that there are still people with applications in the system that are concerning them. That is why we have taken the steps outlined today.
Mr John Leech (Manchester, Withington) (LD)
Like other Members, I have had numerous cases of people who were waiting for their passports. Fortunately, they have all been sorted out, although at very short notice in some cases. It is clear that cases are dealt with differently when people go to their MPs. How can we ensure that people who do not go to their MPs receive the same service and have their complaints dealt with in the same way as if they had gone to their MP?
Mrs May
MPs take up issues in many areas of activity, and they are dealt with perhaps more expeditiously than they would be normally. That is an aspect of the issues that we deal with in our constituency surgeries and so forth. However, the hon. Gentleman is right: we must ensure that information and advice is provided and that when people complain and apply to the Passport Office and raise an issue about their passport, they are dealt with properly and quickly and get the proper information. That is why more staff have been brought in to answer general inquiries, which are often from people chasing the progress of their passport. The Passport Office is making every effort to ensure that people get the service they require, so that it is not necessary for people to go to their MPs or feel that that is the only way they can get that service.