HM Passport Office
Debate between Baroness May of Maidenhead and Damian Hinds(10 years, 5 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
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Mrs May
The point of the review, as the hon. Gentleman understands, is to see whether the processes are the best possible we can have in place. As part of that review, I would certainly expect information to be taken from front-line staff, not just from union representatives in the way the hon. Gentleman suggests. I will certainly look at the possibility, which happens anyway, of Ministers—either myself or the Immigration Minister—meeting front-line staff. That is what I think is important: to meet front-line staff. The views of a variety of people will be taken in the review, but I return to a point I made earlier and to which the hon. Gentleman did not refer: the very high level of demand experienced by the Passport Office. It has already taken steps to deal with that.
Damian Hinds (East Hampshire) (Con)
I welcome this balanced set of measures from the Home Secretary. Will she confirm that everything possible is being done to increase short-term staffing capacity, consistent with the need to uphold quality assurance and security?
Mrs May
That is absolutely right. It is not the case that one can simply take somebody with no experience of passport business and make them examine passport applications. We have security checks for passport applications and we need people who are trained to be able to do that. Every effort is being made to ensure we can bring more staff into the front line as quickly as possible, commensurate with ensuring they have the necessary level of training to be able to do that securely.