Digital Economy Bill
Debate between Sharon Hodgson and Nigel Adams
Nigel Adams
I could not agree more. It is despicable that Viagogo has dodged and been slippery around attending the Select Committee. There have been so many victims of Viagogo that it should have taken the opportunity to come and explain how it markets itself and presents its website. I wholeheartedly agree with my hon. Friend.
Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)
I do not know if you are going to mention Claire Turnham and her campaign at this juncture, and I do not want to steal your thunder if you are, but I just wanted to mention—
Mrs Hodgson
Correct—his thunder. I wanted to mention that I have had an email from Claire Turnham, as I know you have—[Interruption.] He has, I mean. You would think I would have got the hang of this by now, Madam Deputy Speaker—I have been doing it for 12 years. I am obviously demob happy. I do apologise, and I will try to get the protocol right. Claire Turnham has been in touch, and the numbers are shocking—£51,000 has already been refunded to the victims of Viagogo. I was astonished, as I am sure the hon. Gentleman was, that there are still 418 members waiting to join the group.
Nigel Adams
I can assure the hon. Lady that my thunder is still very much intact and has not been stolen. I totally agree. The campaign that Claire Turnham has run has been exemplary, but she should not have had to run it. The customer services team at Viagogo should have dealt with the complaints that were flooding in. We will see, but I suspect that we have not heard the last of Viagogo in this place.
Although we have not been able to conclude the inquiry due to the impending Dissolution, I hope that our successor Committee, however it is comprised, will adopt the evidence that we have already heard and continue this work. I thank the hon. Member for Washington and Sunderland West (Mrs Hodgson), who has campaigned for years to get wider attention for the problems with secondary ticketing. Based on the number of people across the country who have shared their stories of being ripped off or missing out on a favourite show because of the practices of parasitical touts, I imagine that a large number of colleagues across this House have also heard from affected constituents how these practices are poisoning our cultural wells both for fans and creators.
Amendment 247 will prohibit breaches of ticket sales limits, helping to combat touts who use bot software to gobble up tickets before genuine fans can get them. I originally tabled a version of this amendment in Committee, and, thankfully, members of the Select Committee unanimously added their names. I am grateful to Ministers, particularly my right hon. Friend the Minister for Digital and Culture, a huge Paul Simon fan who has had experiences trying to gain Paul Simon tickets; to Members of the other place for their co-operation in fleshing out the legal details for a workable law; and to the Secretary of State for her work in engaging very closely with the industry.
It is particularly important that the amendment provides for an unlimited fine when someone is found guilty of this offence. Fans and ticket agents have been engaged in a technological arms race against increasingly sophisticated touts who can make tens of thousands of pounds of profit in one go from, say, just one pair of Adele tickets. To prevent fans from being fleeced and to protect the rights of artists to decide how they want to sell their tickets, we needed to make touting a genuinely bad proposition for those seeking to make a quick windfall, and a smaller fine could not have done that. I am very pleased that this law has teeth.