Oral Answers to Questions
Debate between Mims Davies and Gerald Jones(6 years ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Gerald Jones (Merthyr Tydfil and Rhymney) (Lab)
The Parliamentary Under-Secretary of State for Wales (Mims Davies)
Our welfare reforms are incentivising work and supporting working families. The employment rate in Wales is at a record high, and the unemployment rate is at a record low. We will continue to take a test and learn approach, acting on feedback and improving the system as it rolls out.
Mims Davies
I thank the hon. Lady for her question, but I dispute its premise. This is a personal, focused benefit, which offers us an opportunity to help people with health conditions, provide tailored support from work coaches, assist with housing costs, and give advances. We are listening and responding during the roll-out. This is a huge change in a complicated system, and we are testing and learning, but above all we are helping people.
Gerald Jones
Universal credit is a shambles. In my constituency, a homeless gentleman was told that phone claims for universal credit were not allowed, and that claims must be online only, although he has no access to IT or a computer. Vulnerability was not considered, and, ironically, the man was even offered a home visit. Will the Minister urge DWP colleagues to reconsider the online system and reintroduce phone claims?
Mims Davies
There is an opportunity to make phone claims. I would be happy to hear about that constituency case, although it is very concerning. This benefit is about ensuring that people are better off in work, and are able to respond in particular circumstances. In the Cwmbran jobcentre, positives are being fed back in terms of adjustments and simplification on the ground. If that is not happening in this gentleman’s case, will the hon. Gentleman please let me know?