Oral Answers to Questions

Melanie Onn Excerpts

Tuesday 13th January 2026 Commons Chamber

[Melanie Onn (Great Grimsby and Cleethorpes) (Lab)]

13. What assessment his Department has made of the adequacy of access to NHS dental services in Great Grimsby and Cleethorpes constituency.

[The Minister for Care (Stephen Kinnock)]

As my hon. Friend knows, we inherited an NHS dentistry system in crisis. This Government are determined to fix it with fundamental reform of that vital service by the end of this Parliament. Since last April, we have delivered extra urgent dental appointments nationwide, and last month we announced new measures to get the right care to the right people at the right time, incentivising dentists to offer more NHS care.

[Melanie Onn]

The latest NHS statistics show that the Government really have the bit between their teeth as 7,000 more children saw a dentist in 2024-25 than in the previous year in the Humber and North Yorkshire integrated care board area. However, the rate for adults has slipped from 43% to 41% over the same period. How quickly does the Minister think that my adult constituents in Great Grimsby and Cleethorpes will benefit from more appointments and more dentists?

[Stephen Kinnock]

I congratulate my hon. Friend on the pun in her question. There is good news, in that we are making progress on children’s oral health, but we accept that we still have a way to go on the broader picture. We are making 27,196 additional urgent appointments available in the Humber and North Yorkshire ICB area. Our reforms, which I announced in December, will kick in from April of this year. They will significantly increase the unit of dental activity fee rate that we pay for urgent care to incentivise more dentists to do urgent NHS dentistry. We also have the golden hello system and a number of other measures that we are taking to address underserved areas. A lot has been done, but there is still a long way to go.

Topical Questions

Jhoots Pharmacy

Melanie Onn Excerpts

Wednesday 15th October 2025 Commons Chamber

[Stephen Kinnock]

I thank the hon. Member for those questions. I would certainly be happy to meet Members who have Jhoots in their constituency and are affected. I will update the House. We are looking at strengthening the regulation, but there are some constraints on what I can say, because so much of this is now going through legal process. There is pushback, and we do not want to do anything to jeopardise the legal action we are taking through the appeal process, so I will have to be relatively circumspect in what I say. I am happy to have those discussions and to update the House.

I am confident that ICBs can take this forward. In most cases across the country, our assessment is that there is a pharmacy within striking distance of a Jhoots, but certainly in those areas where there is not, that may require particular follow-up action. My officials and I will be following up with those ICBs to ensure that the appropriate action is being taken.

[Melanie Onn (Great Grimsby and Cleethorpes) (Lab)]

Five members of staff from Jhoots pharmacy in Laceby Road have been to see me. They have been going into work, but they have not been paid since July. It is absolutely appalling. Can the Minister set out what pressure he and the Department can bring to bear on this chain, which has now unfortunately closed its doors for good?

[Stephen Kinnock]

I agree with absolutely every word that my hon. Friend has just said. It is completely unacceptable that people are coming into work, doing an honest day’s work and then not receiving an honest day’s pay. Unfortunately, there is a limit to what we can do, because pharmacies are private businesses and each employer is required to fulfil their legal obligations to pay their staff. I recommend that the members of staff she mentions contact ACAS and their trade union the PDA, if they are not already in touch. For those who are not members of that union, I strongly recommend joining a trade union and seeking legal advice from it. That is a vital part of what trade unions do. They need to take action to force Jhoots to do the right thing.

Access to NHS Dentistry

Melanie Onn Excerpts

Thursday 22nd May 2025 Commons Chamber

[Melanie Onn (Great Grimsby and Cleethorpes) (Lab)]

I beg to move,

That this House has considered access to NHS dentistry.

I thank the Backbench Business Committee for granting time for this debate and the colleagues who supported that application. I am pleased that many Members want to speak and am aware of the limitations on time, so I will keep my remarks brief.

During the general election, Labour promised to tackle the lack of NHS dental services, and I welcome the progress already made in the Labour Government’s first 10 months. After 14 years of neglect we are finally starting to see action to address the crisis in NHS dental care, including the launch of 700,000 extra urgent dental appointments, with my own integrated care board in Humber and North Yorkshire delivering 27,196 of them across the region.

This Government are rightly focusing on prevention by rolling out much-needed supervised tooth-brushing schemes in schools. That is a small intervention with long-term benefits, particularly for children growing up in areas like mine where levels of tooth decay are among the highest in England. Currently, one in three five-year-olds in deprived areas experience tooth decay—a shocking statistic that simply must be addressed.

Over 260,000 people have signed a petition led by the British Dental Association, the Women’s Institute and the Daily Mirror calling on the Government to urgently deliver on their promise to reform NHS dentistry, and the demand could not be more urgent. Catherine, one of many constituents who has written to me about dental provision, had been with her dentist for over a decade but during the pandemic a missed appointment—a simple missed appointment that was cancelled by the surgery itself—saw her removed from her regular appointments, and she has since been unable to join another practice, being told that waiting lists would take at least two years. In the meantime she suffered devastating deterioration to her oral health, losing all of her back teeth, suffering with an infected crown and bridge, and facing the real fear of losing her top teeth too; and Catherine is only in her 40s. She was quoted £14,000 privately for treatment. She simply cannot afford that. She has had to endure constant pain that no one should be left to bear.

Constituents regularly tell me that they cannot find an NHS dentist taking new patients. They are calling every single practice listed on the NHS website and they are getting nowhere. People are living in pain, they are missing work and their mental health is suffering. Some people are even attempting their own dental work, and we cannot allow that to become the norm.

The desire for action is also supported by dental practices in my constituency. One of them told me:

“We’re seeing high-need patients we’ve never treated before, often for complex work—but we’re doing this using the same budget we’ve had for years.”

In fact, some of the new urgent care and schools-based initiatives are not additionally funded. The BDA’s most recent figures show that dentists in England are delivering the least NHS care of all four UK nations: only 39% of dentists in England are spending most of their time on NHS work, compared with nearly 60% in Scotland. Practices are delivering NHS treatments at a loss: they lose over £42 for every denture fitted and nearly £8 for every new patient they see.

This Labour Government pledged to reform the dental contract: it was in our manifesto; it was part of the plan that we were elected on. I welcome the early signs of recovery, but when we say that we want to go further, faster, it is precisely on issues like this that the public are looking to Government to deliver.

In Great Grimsby and Cleethorpes and across the nation we are privileged to have so many dedicated dental professionals. Tomorrow I am visiting Dental Design Studio to celebrate its 20 years of high-quality dental care provision in Cleethorpes. It is a real credit to the team there who have delivered consistent care to local people, often under increasing strain. And our young people are not forgotten locally: thanks to the commitment of Dr Jatinder Ubhi from Dentology, multiple young people in my constituency have received essential dental support.

We must not let dentistry become a luxury service only for those who can afford to go private. We need a new approach that is fair, that funds dentists properly, and that delivers accessible care to everyone who needs it.

[Several hon. Members rose—]

--- Later in debate ---

[Melanie Onn]

I am grateful for the number of Members who participated in the debate, and can only apologise to those who were not able to get in or whose time to speak was shortened. I thank the Minister for her comprehensive response. It is clear that we have some way to go before we get the sort of service that people across the country, in all our constituencies, deserve, but I am confident that she will take this forward, having heard all the comments and suggestions made this afternoon.

Question put and agreed to.

Resolved,

That this House has considered access to NHS dentistry.

Oral Answers to Questions

Melanie Onn Excerpts

Tuesday 25th March 2025 Commons Chamber

[Alex Baker (Aldershot) (Lab)]

12. What assessment his Department has made of the adequacy of access to NHS dental services.

[Melanie Onn (Great Grimsby and Cleethorpes) (Lab)]

18. What assessment his Department has made of the adequacy of access to NHS dental services.

--- Later in debate ---

[Stephen Kinnock]

My hon. Friend has demonstrated again that she is a tireless campaigner for the people of Aldershot, and I am sorry to hear of the challenges faced by her constituents. This Government will deliver 700,000 more urgent dental appointments a year, and will recruit new dentists to the areas that need them most. My hon. Friend’s local ICB has been asked to deliver nearly 7,000 of those additional urgent care appointments in the year from April. In the long term, we will reform the dental contract with the sector, with a shift to focusing on prevention and improving the retention of NHS dentists.

[Melanie Onn]

The Secretary of State and Ministers’ commitment to 700,000 more emergency dental appointments is already taking effect in my NHS area, with an extra 27,000 slots, and the feedback is excellent. However, constituents have told me that some dentists seem to be removing non-emergency patients from their lists. Can the Minister please reassure them that their NHS dentists will be there when they need them?

[Stephen Kinnock]

As my hon. Friend says, we are delivering 700,000 additional urgent appointments. Patients are not limited to a registered practice in England, and practices are required to keep their status up to date on the NHS website. Anyone struggling to find a dentist should go to nhs.uk or call 111. It is also clear that while NHS England is not mandating an approach to the purchasing of these additional appointments, ICBs could consider either buying more appointments through new or recommissioned contracts or modifying existing contracts, and/or using flexible commissioning.