(8 months, 4 weeks ago)
Lords ChamberThe noble Baroness asks several questions there, and I would answer by saying that the targets are proportionate to the level of investment agreed with the business plan for any given year.
On service levels, do the Government share the concerns of the RMT union about Avanti’s proposals to withdraw cash payments from its catering services? This move shows scant regard for those older and poorer passengers who use only cash. Does the Minister agree with me that it would be far better for customers to have the option of cash and card for catering services?
That really is a matter for the operator; it is not for government to decide that particular issue.