Public Service Ombudsman for England

Lord Wallace of Saltaire Excerpts

Tuesday 10th January 2023 Lords Chamber

[Baroness Neville-Rolfe (Con)]

The trouble is that combining the existing public services ombudsmen—there are several, as the noble Lord explained—would be a complex and substantial undertaking. It could lead to a reduction in the quality of service for people relying on that service during the transition period, and staff would worry about their futures. I am not sure quite what just putting them together would achieve. The key thing is to have expertise and effective ombudsman decisions, which we have increasingly seen in recent years.

[Lord Wallace of Saltaire (LD)]

My Lords, I had not realised until I went into the background of this Question that we have 20 different ombudsmen in the United Kingdom. Nor had I realised that one ombudsman deals with the health service and another one deals with social care, which seems to be not very well organised. Nor had I realised, furthermore, that you have to go through your MP if you want to go to the Parliamentary and Health Service Ombudsman. Does the Minister not think that there are a number of problems within the existing set-up that the Government ought at least to look at again?

[Baroness Neville-Rolfe (Con)]

As I said in my opening remarks, some changes we are able to look at, and we have made improvements. On the MP filter, which the noble Lord refers to, it is designed to help complainants. MPs are able to make confidential inquiries with officials or Ministers and resolve issues quickly. In addition to referring individual cases to be investigated by the ombudsman, they can raise issues publicly in the House of Commons. The ombudsman has a democratic element. It is a parliamentary creature and I think it helps to hold the Executive to account. Of course, the PACAC takes a great deal of interest and is responsible for the appointment of the ombudsman, who is a parliamentary officer.