Artificial Intelligence: Public Services

Debate between Lord Vallance of Balham and Baroness Coussins

Tuesday 6th May 2025 Lords Chamber

[Baroness Coussins (CB)]

My Lords, does the Minister agree that caution is needed if public services, in an attempt to be inclusive but also to save money, convey information in languages other than English that has been produced by machine translation? That works pretty well for standard Romance languages and for German, but it is much less effective for languages with many dialects, such as Arabic, and it is currently virtually useless for Asian or African languages because they have not been used in AI training data. Is all this being fed into emerging AI policy and prospective regulation?

[Lord Vallance of Balham (Lab)]

I thank the noble Baroness. This is an incredibly important point. As the noble Baroness rightly says, the AI training datasets are often not on the right things, and this is an example where there is a need for training of models in different languages and dialects. It will be very important as part of public service improvements. I thank the noble Baroness for raising this issue—and yes, it is something that is being looked at.