BT Broadband Provision: Local Businesses

Debate between Lord Vaizey of Didcot and Neil Parish

Thursday 10th March 2016 Westminster Hall

[The Minister for Culture and the Digital Economy (Mr Edward Vaizey)]

I am grateful for the opportunity to respond to this important debate under your chairmanship, Ms Ryan. I thank the hon. Member for Bishop Auckland (Helen Goodman) for securing it.

Halfway through the debate, I began to wonder whether we were taking part in a kind of Sport Relief charity function, because we had exactly the same debate yesterday. To deal with all hon. Members’ complaints about Openreach, I propose a 24-hour debateathon. I am particularly pleased that I am the last man standing.

Yesterday, we had the hon. Member for Berwickshire, Roxburgh and Selkirk (Calum Kerr), who is not the Scottish National party’s Culture, Media and Sport spokesman, but its Environment, Food and Rural Affairs spokesman: he worked for a telecoms company for 20 years so the SNP sent him along. He has not made it today. We also had the official Opposition spokesman, the hon. Member for Newcastle upon Tyne Central (Chi Onwurah). She has not made it today; she sent the sports spokesman instead. But I am still here, still standing and happy to take questions.

This may not be a Sport Relief event, but it is a mass therapy session. Many hon. Friends and hon. Members came here to relieve themselves of the sheer frustration of having to deal with Openreach on behalf of their constituents. As I have said on many occasions—well, certainly yesterday—as a constituency MP, I also have to deal with that frustration.

The hon. Member for Eltham (Clive Efford) mentioned the example of a factory that I cited. I was, in fact, talking about a factory in the constituency of the hon. Member for Bishop Auckland—I had forgotten that she would be leading this debate. As she knows full well, I have been closely involved in trying to sort out that problem. There is no defending what happened to that factory. I am not here to defend it, because I do not work for Openreach. It is absolutely astonishing that a business would spend £30,000 up front with a supplier such as Openreach, build its warehouse based entirely on the belief that it was dealing with a reputable company that would deliver what had been contracted for, and then find—

[Neil Parish]

Will the Minister give way?

[Mr Vaizey]

No, I will not give way. My hon. Friend spoke at length on the issues and I am not giving way to him.

The company built a factory based entirely on the expectation that the service would be delivered, only to find that it was not delivered—Openreach said that it had a problem with blocked ducts. If people are paid £30,000 to deliver a business line, the least they can do is to get out there and look at the ducts, in particular if the order has come in six months before they are meant to deliver it. There is no defence.

I freely admit that it is frustrating to deal with such issues. I wonder sometimes how I could distract attention from them. In fact, I asked the Prime Minister the other day, “Can we have a referendum on something? I am suffering all these attacks from my colleagues, please can we have a referendum on something like our European membership as that might distract them for a few months before they come back to the issue?” But it has not distracted them—we are still debating Openreach’s failures.

The Opposition have contributed a great deal to telecoms and telecoms policy. I read this morning that one Opposition Member was fined £5,000 by the Information Commissioner for making 35,000 recorded calls urging people to nominate him as the London mayoral candidate, which he failed to achieve. But he has added to BT’s coffers!

We are still waiting for a broadband roll-out policy from Labour, but I am grateful to the hon. Member for Eltham for reminding us that Labour’s target was 90% superfast broadband by 2017, which we achieved by the end of 2015. So we are two years ahead of what Labour promised with its unfunded commitment when it was in government and before it left us with a wrecked economy and such long-term plans. I sometimes dream that Labour won the 2010 general election and that a Labour MP might now be having to stand in my place and explain why his Government had still not got to 90% and why they were still going to wait for two years to do so. We have never changed our targets; we will reach 95% by the end of 2017.

I sometimes dream, too, of the SNP being the official Opposition—I know I should not say that, because it is almost blasphemous, but the hon. Member for Berwickshire, Roxburgh and Selkirk yesterday was entirely reasonable in pointing out the complexities and difficulties of the programme. I also commend the hon. Member for Angus (Mike Weir) for the reasonable points he made today about the problem not necessarily being wholly a Government one.

I want to revise slightly what I said yesterday, because it is important to make two points. First, when I complain about Openreach’s customer service, I should also praise the thousands of people who work for Openreach. They do an extremely good job in difficult circumstances. They are probably dealing with quite antiquated systems, which have not been modernised, and certainly the engineers who do the work on the ground are formidable people—I have met a few of them, when they have been enabling cabinets in my constituency. They work in all weathers and often unpleasant conditions. I want to put on record my gratitude to the thousands of men and women who work for Openreach in delivering roll-out.

Secondly, there is a distinction between poor customer service by Openreach and the roll-out of superfast broadband. The roll-out is an engineering project. We like to give Openreach a hard time, but it was the only one that stepped up to the plate to bid properly for the contracts—it might well be thinking that it made a rod for its own back—and, in terms of the roll-out, Openreach has hit every target. My hon. Friend the Member for Tiverton and Honiton (Neil Parish) wondered earlier whether it was value for money: as he well knows, thanks to the clawback mechanisms in the contract, we have achieved £130 million. In fact, there is considerable underspend on the contract as well, so we will probably be able to use existing money to go further than 95%.

As far as I am concerned, Openreach is full of very good people doing a very good job, and the roll-out of infrastructure is going extremely well. In this debate, we are dealing with issues that I will not say are beyond my control, but that should be laid squarely at the door of Openreach. In yesterday’s debate I said that Openreach has the lowest levels of customer satisfaction, just below TalkTalk, according to Ofcom surveys. It is important to remember that no communications provider is perfect. I am sure that if we looked in our inboxes we would all find complaints from our constituents possibly about TalkTalk, Virgin, Sky or even some smaller companies providing business broadband. No company is perfect.

Rural Broadband

Debate between Lord Vaizey of Didcot and Neil Parish

Thursday 10th September 2015 Westminster Hall

[Neil Parish]

Yes. If we look at the contracts with BT in particular, there is money that is supposed to be delivered into the contract, but that always comes at the end. I do not know what the situation is in my hon. Friend’s area, but there is certainly little under the Devon and Somerset contract.

[The Minister for Culture and the Digital Economy (Mr Edward Vaizey)]

My hon. Friend is altruistic, so he will not mind me commenting on other constituencies. He mentioned what the situation was in the constituency of my hon. Friend the Member for Rossendale and Darwen (Jake Berry), so I am sure he will welcome the fact that broadband will reach 98% there under our scheme, and High Peak 93%. That is good news—thousands of our constituents being connected, thanks to this superbly successful broadband programme.

[Neil Parish]

I thank the Minister for his intervention. It is all very well to talk about the great delivery of broadband in those areas, which is fascinating, but it does absolutely no good to many of my villages, which have only 25% of people connected. The more he keeps on about how much other areas have got broadband, the more it annoys those who have not got it. That is the problem with rolling out statistics.

[Neil Parish]

My hon. Friend raises an interesting point. Also, the last 5% is probably not 5% around the whole country but 50% of particular areas of very many of the constituencies of Members here today. Believe it or not, I have some sympathy for the Minister—

[Mr Vaizey]

No!

[Neil Parish]

Occasionally, on a good day. To be serious, the people who have broadband are very happy and we do not hear much from them; the issue is the people who do not. I repeat that the more we talk about all those who have it, the more it drives on those who do not.

--- Later in debate ---

[Neil Parish]

I thank my hon. Friend for that point. I also thank him for elevating me to the status of right honourable; however, I am only an hon. Member. To be serious, we talk a lot about infrastructure and about roads. It is right that the Government are doing a lot about our roads, and I fully support that.

[Mr Vaizey]

And broadband!

[Neil Parish]

Yes, and broadband, but the issue is the speed with which we are getting the broadband out. There are individual areas with quite a lot of really good businesses that want to stay, but some are considering whether they will have to relocate if they do not get broadband quickly. That is the conundrum. I therefore echo what my hon. Friend the Member for North Cornwall (Scott Mann) has said.

--- Later in debate ---

[Neil Parish]

I thank my hon. Friend and new constituency neighbour. It is great to have her in Parliament—she really speaks up for her area. We have treated Exmoor and Dartmoor as a special entity, and most of the area will have a wireless connection. I think that we should look at the same sort of treatment for the Blackdown hills. I know that the Minister is not keen on the benefits of not having signed the contract with BT earlier this summer, but one benefit of looking at a new contract for Devon and Somerset is that there is some competition out there. Other companies are prepared to come into the area and so may be prepared to come in to the Blackdown hills. The Devon and Somerset contract is probably one of the biggest in the country—

[Mr Vaizey]

It is the biggest.

[Neil Parish]

I thank the Minister for that clarification. I think it is too big in some respects—[Laughter.] No, I do. It is too big, so it is unwieldy. Some of the other companies providing broadband are not of the same scale and size as BT, so because the contract is so large it is almost tailor-made for BT and no one else. If the Minister wants greater competition, I suggest that a smaller contract could be the way forward.