Jobseeker’s Allowance (Sanctions) (Amendment) Regulations 2012

Lord Touhig Excerpts

Monday 8th October 2012 Grand Committee

[Lord Touhig]

My Lords, I join other noble Lords in welcoming the noble Baroness to her job and I hope she will leave this sitting with the benefit of the wise words of the noble Lord, Lord Kirkwood of Kirkhope. He made an important point that there is a distinction between fraud and error. When I served on the Public Accounts Committee in the House of Commons, the Department for Work and Pensions never seemed to make that distinction. Error was always considered to be fraud—that was always the general tenor of its evidence. It is important, especially with the changes proposed by the Government, that people are given the benefit of the doubt if there is a genuine error.

I would like to start where the noble Lord, Lord German, ended. At the end of his remarks, he referred to bringing together the sanctions regime for jobseeker’s allowance, the employment and support allowance and universal credit. What concerns me, and perhaps the Minister can answer this, is whether this realignment of the sanctions will involve the major IT project that is being prepared for universal credit. A number of us are concerned about the IT project for universal credit. Will this alignment mean that more people will have to claim their benefit online? Can the noble Baroness also tell us how many people presently claim JSA online?

What changes do the Government expect in the way that people will claim online when universal credit is fully rolled out in October 2013? The present chairman of the Public Accounts Committee, Margaret Hodge, has said that universal credit is,

“a train crash waiting to happen”.

In my experience serving on the Public Accounts Committee in the Commons, every major government IT project in the past 20 years has gone pear-shaped because of the failure of the IT systems. I think that these changes should be resisted but if the Government insist on pushing them forward, the last thing we want is the most vulnerable people having their benefits stopped because of some failure in the Government’s IT programme. The Minister should make it clear how much this will depend on the new IT system for universal credit. In response to my noble friend Lord McKenzie, perhaps she can tell us if the universal credit programme is likely to slip. We are told that the pathfinders will be introduced in April 2013 and the full scheme in October. We need to know this as it will affect the lives of many vulnerable people. Those of us who have sat in the House of Commons or other devolved Administrations in the United Kingdom have constantly had people come to them in their surgeries with problems where the system has let them down.

When I have taken up issues—I am sure this is not uncommon with other noble Lords who have served as elected representatives in the House of Commons and the devolved Administrations—I have been told, “Sorry, X falls through the net”. Who created the net? We created the net and if we are not careful with the way we are changing this net a lot of vulnerable people will be adversely affected. So I hope the Minister can give us answers to these important questions.

[Baroness Stowell of Beeston]

I am grateful for the contributions that have been made in the debate today. A number of points of detail have been raised which I will do my best to go through before I conclude my responses. I will try to cover these points in groups rather than going through every individual one systematically, as I feel that it is important to cover some of the general points made by noble Lords that fall under several headings.

I am grateful to the noble Lord, Lord McKenzie, for welcoming me warmly to the Dispatch Box, but of course I am disappointed that he does not feel able to support these regulations. I have listened carefully to all the points that have been made today, and most of them have been questions about the regulations and concerns expressed about them. In answering them, however, I can go a long way to addressing them.

The people I think about most when I consider what we are doing today is those who find themselves suddenly out of work through no fault of their own, and who are desperate to get back into work and are doing everything that they possibly can to do so. When they go on to jobseeker’s allowance, or in due course when they are receiving an element of benefits that will apply under the universal credit, people will want to know that while the rest of us are fortunate to be in work at that time, a regime is in place that respects those who are doing everything that they can while penalising clearly and appropriately those who do not. They will want to know that they are entering into a regime that is properly labelled and properly reflects that they are trying their best to do what they can for themselves, and we will not do them any service by putting in place a regime that is not clear.

The noble Baroness, Lady Turner of Camden, used some colourful language that she may have been trying to ascribe to those of us in government regarding what we are doing. I assure her that we are not saying that.

There were concerns about what will happen if people find themselves affected by the sanctions and not in receipt of benefits. Let us not forget that the reason why people are entitled to jobseeker’s allowance is that they are fit and able to look for work. Because they are fit and able to work but are not able to find work at that time, the payment is made to them. If they are not doing what is required of them to entitle them to the benefit, then it is only right that they should be sanctioned; there should be a clear deterrent in order that they should comply with the expectations placed upon them. If they are sanctioned, then what they lose is the jobseeker’s allowance—they do not lose any of the other benefits that they may be entitled to, such as a hardship payment or housing benefit. While this measure may look very severe, it is important to bear it in mind that this is about jobseeker’s allowance; it is not about all benefits over a period of time. I will come back to the politics to which the noble Lord, Lord McAvoy, referred, because they are worth addressing, but not until I have dealt with some other matters.

Several noble Lords, including the noble Baroness, asked when a three-year sanction will apply and how it will be communicated. The new system will be explained to claimants. It would apply where a claimant has three times failed to apply for suitable job offers for work which they are capable of doing. The regulations are not designed to leave people in hardship, as I said, but to be a deterrent. Claimants will still be able to claim a hardship payment of up to 80% of JSA for the length of the sanction. They still have access to passported benefits such as housing benefit, free school meals and free prescriptions.

I know that there is a lot of concern about those who may face a three-year sanction. It is important to say that we do not expect many people to end up being sanctioned for three years. If the system is to work properly, the deterrent should be strong enough for us to avoid that. However, during a three-year sanction, a person is still entitled to JSA although it is not paid. They may receive hardship payments, but to do so will still need to meet conditionality, and their adviser will still work with them to help them to find work during the sanction period—a point made by the noble Lord, Lord Kirkwood. In response to him, I repeat that we must be clear that JSA is a benefit for people who are deemed to be fit for work and not confuse JSA with other benefits of which they may be in receipt.

The noble Baroness, Lady Turner of Camden, asked: how can people who are sanctioned find work when there are no jobs to be had? I refute that point. At any one time, there are about half a million unfilled vacancies in the economy, but that is only a snapshot that hides the dynamism of the job market in which most vacancies are filled quickly and new ones are coming up for people to move into. It is worth noting that of those who come on to jobseeker’s allowance, about 50% leave within three months and 75% within six months.

Several noble Lords—the noble Lord, Lord McAvoy, in particular—asked about the evidence to support the introduction of the sanctions and what research had been done. Evidence from the UK and internationally shows that sanctions motivate claimants to engage with job search and other labour market requirements. For example, the DWP research suggests that more than half of claimants say that they are more likely to look for work because of the threat of sanctions.

Last summer, I spent about three days visiting jobcentres and spending time with advisers who were interviewing claimants as they came in. It was notable to me during those sessions how sanctions were a topic very much discussed and how once they became a possibility, some people who might not otherwise have done so changed their behaviour. Many noble Lords asked whether people under sanction would be supported by the jobcentre. I have already covered that; that is clear.

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[Baroness Stowell of Beeston]

Yes, I can confirm that and I am pleased to be able to do so.

Before I conclude, I have some other small points to make. The noble Lord, Lord McAvoy, asked about admin costs and additional staff costs. They are of course part of an agreed budget, but I will certainly write to him with further details about that. He also asked whether the private sector would be able to impose sanctions, and the answer is no.

The noble Lord, Lord McKenzie, asked how many sanctions were applied each year and was looking for the latest figures. I can tell him that in 2011-12 there were 4.7 million active jobseeker’s allowance claims and, of those, about 495,000 sanctions were imposed and there were about 161,000 disentitlements.

Several noble Lords—and I know that this was reinforced by the noble Lord, Lord Touhig—raised the point about the importance of DWP drawing a clear distinction between fraud and error. That is an important point and I take it on board. He also asked about claiming online. There will be opportunities to discuss universal credit when those regulations are debated, but at the moment this question is not relevant to the regulations before us today. I take on board the point that he is making but I do not have an answer to provide to him today.

[Lord Touhig]

I am grateful to the Minister and I understand that she is trying to cover everyone’s points, but the particular question that I wanted to ask was whether the alignment—the secondary legislation scrutiny committee’s report talks about the alignment of the sanctions with the three benefits, including the new one to come in, universal credit—will involve a requirement for people to claim JSA online. If that is the case, how many people currently claim online, and how many people do the Government expect to claim online when the full changes come in October 2013?

[Baroness Stowell of Beeston]

I hope that this answers the noble Lord’s question: you can claim for JSA online but it is not a requirement to do so, whereas the universal credit will be a digitally based process so that will be a different arrangement. So we are not requiring anyone to go online at this time.

I know that I have taken a lot of time to go through everyone’s questions, and forgive me for being perhaps less fluent than my noble friend Lord Freud would have been if he had been here, but I was keen to ensure that I covered the many details that had been raised. I would like to pick up a couple of small points that were made at the beginning of the debate. As I say, from my perspective it is vital that we have a regime that is fair and balanced and properly recognises the efforts that people make when they find themselves in the dreadful and unfortunate position of being out of work. However, we owe it not just to them but to everyone else who is working hard to ensure that there is a regime for those who, sadly, need the threat of a sanction to lead them to co-operate with the requirements of this benefit.

I say to the noble Lord, Lord McAvoy, with regard to his comments about the tax regime, that, as my right honourable friend the Chancellor made clear in his speech today somewhere else, in every single year of this Parliament the rich will pay a greater share of our nation’s tax revenues than in every one of the 13 years for which Labour were in office. Forgive me for responding politically but I felt that it was only appropriate to do so, having had that point raised with me. I hope that the Committee feels able to support these regulations, and I commend them to the Committee.