Localism Bill

Debate between Lord Tope and Baroness Hayter of Kentish Town

Monday 31st October 2011 Lords Chamber

[Baroness Hayter of Kentish Town]

My Lords, I wish to speak to Amendment 60 and, in doing so, I welcome enormously the amendments tabled by the Minister on behalf of the Government. I warmly welcome what she has put forward concerning the preference for having things dealt with, if at all possible, locally and as soon as possible. If it does not do his future career a lot of harm, perhaps I may associate the noble Lord, Lord Newton of Braintree, with the thanks to the Government for moving on this. He cannot be in his place tonight but I am afraid that the two of us are at one in thanking the Government, which I think puts us both in very bad odour.

What the Government have done has been welcomed very widely. I know that the British and Irish Ombudsman Association has supported this final retention of a citizen’s right to direct access. Similarly, the National Housing Federation supports the line which enables MPs and councillors to be involved as the first route at the discretion of the complainant but allows the fallback position. Likewise, the Law Commission prefers a system where the complaints can go either through a local representative or to an ombudsman. I hope that the Government know that tenants are similarly very happy with the new amendments, under which they can either deal directly with their councillor or go to the ombudsman. The organisation Which? similarly prefers the choice of the local route but, if not, then the fallback position if for whatever reason the complainant does not want to involve their MP or councillor. As the Minister said, the reasons for that could well be a conflict of interest: the councillor may be the provider; the MP may already have heard the case in their surgery; or the MP may know the local council official involved. The only other reason that has been mentioned is that there could be a threat to the tenant’s privacy where there are issues that they would perhaps not want to share with an elected official. The only other point when somebody may want to go to the ombudsman, albeit after the delay, would be when an elected representative perhaps would be rarely accustomed to awarding redress and would not have the authority to enforce any award.

The way in which this has been tabled by the Government is to be greatly welcomed. It clarifies the current position of the Housing Ombudsman because the scheme requires complainants to have completed any internal complaints procedure with their own provider before going to the ombudsman. Only in very exceptional circumstances, such as oppression or something like unreasonable delay, would the Housing Ombudsman take a case before it had been through the provider’s in-house procedure. That is also helpful in the wording of the Government’s amendments. All the other organisations similarly take that line.

I am delighted that the wording allows local access or the fall back after eight weeks. It is only that that brings up my very small amendment. I have no difficulties with the idea of some delay after the internal procedure is over for the complainant to take stock and consider whether a complaint to the Housing Ombudsman is still justified, having heard the reasons for being turned down by the in-house procedure. Two months seems a little long, especially as the internal procedure that they would have already gone through could also have been a bit lengthy. My amendment would simply shave a fortnight off those eight weeks. The Government have moved a long way on this amendment and I hope they will go a little bit further. An extra 14 days would make this a particularly good final answer to the original amendment.

[Lord Tope]

My Lords, as the noble Baroness has just said, the Minister has moved a long way since we last debated this. We all accepted the strong desirability of resolving these matters locally whenever possible, but we realised during or even before that debate that it had an unintended consequence of giving the designated person the right of veto. I do not think that that was what the Government intended and I am pleased that they have recognised that, and that it has been removed. Once again, I thank the Minister for not only listening but for acting. At this late hour at this very late stage of the Bill I do not propose to debate further whether it should be six or eight weeks. I am just glad that we have got to where we have.