Disabled Air Passengers

Lord Sterling of Plaistow Excerpts

Monday 4th December 2023 Lords Chamber

[Lord Davies of Gower (Con)]

The Department for Transport has released a new training module on handling powered wheelchairs, for example; it forms part of the department’s training programme. The CAA is responsible for enforcing UK legislation on aviation accessibility and takes action where needed—but I take the noble Baroness’s point about Heathrow in particular.

[Lord Sterling of Plaistow (Con)]

My Lords, over many years I have been very involved with the disabled and cruise liners. Following on from what the noble Baroness just said, some airports are better than others. However, in practice, the real problem is people working together. The cruise operators with which I am involved have a special unit that works together with airports in every conceivable way to help passengers, including those who may board their ships as well. The key part is what the noble Baroness mentioned just now: somebody in the airport must have the final authority—that is, not needing to seek authority—on how to bring together the various items that people need. I do not think that that necessarily means government support but, in practice, I suggest that we are on the way there now.

[Lord Davies of Gower (Con)]

At the round table hosted by my noble friend Lady Vere, there was a clear indication that there were issues with the quality of disability awareness training for staff. Anecdotal evidence suggested that staff were not aware of how to provide appropriate assistance to people with different needs, including non-visible disabilities. So there is much to do; I fully appreciate that.