HMRC: Call Waiting Times
Debate between Lord Spicer and Lord Ashton of Hyde
Lord Ashton of Hyde
The noble Lord is right to draw attention to the National Audit Office report, which drew attention to things that HMRC had already taken into account. It made five recommendations: one was already superseded because it had been attended to, one was recommended by HMRC itself and three were accepted and are in progress. HMRC has increased the number of its customer services staff. It has undertaken its biggest ever training programme. Call waiting times are coming down significantly and it has a two-minute target. Of course, raising revenue is what HMRC is about, and last year it raised a record amount of revenue, the largest ever in its history.
Lord Ashton of Hyde
I am not aware of the precise details of how the telephone queuing system works. All I know is that, in May, the wait in the queue was down to three minutes and that it is getting better. We are aiming to reach two minutes, but I am not aware of the technical reasons why you cannot tell where you are in the queue.
Greece
Debate between Lord Spicer and Lord Ashton of Hyde
Lord Ashton of Hyde
My Lords, I completely agree with my noble and gallant friend. As the Chancellor said, we hope for the best but we prepare for the worst. That certainly includes some of the security issues that my noble and gallant friend has mentioned.
Lord Spicer (Con)
My Lords, could my noble friend the Minister have another crack at my noble friend Lord Higgins’s Question? Does he agree that it would be in Greece’s interest if it had a flexible exchange rate that reflected the economy and created a more competitive economy in Greece?
Lord Ashton of Hyde
I am absolutely not going to tell the Greek Government how to deal with their economic situation. It is certainly not my place.